Tools and Resources
ITS Support Hours and Contact Information
- Service Center Walk-Up support is by appointment only now. Hours are 8:00 am – 5:30 pm. Appointments can only be made by calling 654-HELP (4357). If a technician determines in-person support is required, an appointment will be made.
- Service Center Phone Support is available by calling 654-HELP (4375). Hours are 7:00 am – 5:00 pm, Monday through Friday.
- The Lab A computer lab is OPEN. Students can go to vcl.csub.edu and log in to the virtual computer lab using their CSUB username and password.
- Follow ITS
- on Twitter at: @itscsub
- on Instagram at: itscsub
- Laptops and hotspots are available on a first-come, first-serve basis by calling the Service Center at 654-HELP (4357) between 8:00am - 5:00pm, Monday - Friday.
External WiFi Access
In an effort to maintain social distancing requirements, CSUB students are able to use Eduroam to access Wi-Fi from the safety of their vehicles. Locations where students can use Eduroam in their vehicle are indicated in the campus map with blue rectangles.
| Communication Type | Purpose |
|---|---|
| Office Online | Access office products online (e.g., Word, Excel, Outlook, PowerPoint) |
| O365 | Create and share documents and manage email/calendar/contacts |
| Campus Announcements | Notifications and alerts for campus community |
| Voicemail | Access office voicemail remotely How to Access Voicemail Remotely: New VOIP phones - Original PBX phones |
| Live Communication | Communicate with students remotely in real-time. |
| Zoom | Real time video conferencing for one-to-one and one-to-many conferences including screen sharing, chat, and recording. Security Bulletin - Unwanted Screen Sharing |
| Collaboration and Document Sharing | Communicate with anyone on documents and access files remotely. |
| Box | Online (Cloud) document sharing and collaboration. Box Quick Guide |
Virtual Private Network (VPN)
| VPN | Purpose |
|---|---|
| Global Protect | VPN connection is used to gain access to the campus network remotely in a secure manner to access shared files and folders |
Enterprise Document Management (EDM)
| EDM | Purpose |
|---|---|
| OnBase | Enterprise Document Management System [Prior authorization is required for accessing
documents] Log in to OnBase (EDM System) - How to Access OnBase Remotely |
| PDF Creation | Create PDF documents for online storage and email. |
| MS Office Lens | Used on mobile devices (iOS - Android) to convert photos of documents into PDFs. |
Equipment
| Equipment | Purpose |
|---|---|
| Check Out Form | Required for all Faculty and Staff who take CSU Assets off campus as part of the performance of their job. |
| Secure your Personal Computer | Process designed to help Faculty and Staff make their personal computers more secure. |