ITS Support Hours and Contact Information
- Service Center Walk-Up support is by appointment only now. Hours are 9:00 am – 6:00 pm. Appointments can only be made by calling 654-HELP (4357). If a technician determines in-person support is required an appointment will be made.
- Service Center Phone Support is available by calling 654-HELP (4375). Hours are 8:00 am – 6:00 pm, Monday Through Friday.
- The Lab A computer lab is closed until further notice. Students can go to vcl.csub.edu and log in to the virtual computer lab using their CSUB user name and password.
- Follow ITS
- on Twitter at: @itscsub
- on Instagram at: itscsub
- Chromebooks are available by calling the Service Center 654-HELP (4357) between 8:00am - 6:00pm, Monday - Friday.
External WiFi Access
In an effort to maintain social distancing requirements, CSUB students are able to use Eduroam to access WIFI from the safety of their vehicles. Locations, where students can use Eduroam in their vehicle, are indicated in the campus map with blue rectangles.
Classroom Technology
SmartFlex Classrooms. There are 22 classrooms on campus that have installed technology to support full S2 Hybrid teaching. These classrooms are similar to Smart Classrooms with the addition of at least one camera and microphones to capture both the professor and the students within the room. Sound amplification is installed to support hearing both the professor and the students in the room as well as remotely.
Mobile Cart for Hybrid Instruction. Hybrid instruction can also be accomplished with one of CSUB's specially designed mobile carts. The mobile carts have a laptop, speaker, microphone, and separate camera to facilitate distance and hybrid learning in non-standard rooms (like Science Labs, etc.).
How-To Step-by-Step
| Canvas Steps | Web/Print |
|---|---|
| 1. Get logged in | Web |
| 2. Add Course Content | |
| a. Syllabus | Web |
| b. Assignments | Web |
| c. Tests, Pools, & Surveys | Web |
| d. Lectures, Notes, and Readings | Web |
| 3. Setup Gradebook | Web - Print |
| 4. Publish/Make Course Available | Web - Print |
| 5. Communicate to Students | Web - Print |
Communication
| Communication Type | Purpose |
|---|---|
| Quickly contact students, faculty, and staff | |
| O365 - Outlook email | Used to send and receive email, calendar, manage contacts, and tasks. |
| Canvas email | Easily communicate via email with students within the Learning Management System. |
| Campus Announcements | Notifications and alerts for campus community |
| Voicemail | Access office voicemail remotely |
| Live Communication | Communicate with students remotely in real-time. |
| Zoom | Real time video conferencing for one-to-one and one-to-many conferences including screen sharing, chat, and recording. |
| Translation/Captioning | Provide support for multi-language translation and live captioning. |
| Microsoft Translator with PowerPoint |
Get Started with Presentation Translator for PowerPoint [video] |
| Microsoft Translator with Zoom | Get Started with Microsoft Translator |
| Collaboration and Document Sharing | Communicate with anyone on documents and access files remotely. |
| Box | Online (Cloud) document sharing and collaboration. |
| Box Quick Guide | How-to guide for using Box |
Course Materials
| Course Materials | Purpose |
|---|---|
| Lectures and Reading | Provide self-directed learning content. Canvas - Support Canvas - Instructor Guide (Complete instructions for first-time and expert users of Canvas) |
| PDF Creation | Create PDF documents for delivery of instructional materials. |
| MS Office Lens | Used on mobile devices (iOS - Android) to convert photos of documents into PDFs. |
Academic Integrity
| Academic Integrity | Purpose |
|---|---|
| Teaching Methodology | Techniques to promote academic integrity. |
| Academic Integrity Policy | For students to review academic code of conduct. |
| Academic Integrity Techniques | Techniques and recommendations for academic integrity. |
| Technical Tools | Tools for assignment review and exam proctoring. |
| Turnitin | Check student papers for plagiarism/academic integrity. |
| Respondus | PDF Quick notes Recorded webinar training |
Lecture Capture
| Lecture Capture | Purpose |
|---|---|
| Video Creation | Used to create, edit, and host videos. Videos could be of persons or screen capture. |
| Panopto | Create and host videos online. Easy to use and has interactivity features for students including quizzing and conversations. |
| Snagit (by Techsmith) | Quickly create videos and annotated screenshots of your computer screen. |
| Camtasia Studio (by Techsmith) | Edit videos to make them stand-out and then share them with Panopto or save as an MP4 video to your computer. |
Surveys
| Surveys | Purpose |
|---|---|
| Survey Tool | Used to create various surveys and evaluate responses. |
| Qualtrics | Create surveys for your courses or important research. |
Equipment
| Equipment | Purpose |
|---|---|
| Check Out Form | Required for all Faculty and Staff who take CSU Assets off campus as part of the performance of their job. |
| Secure your Personal Computer | Process designed to help Faculty and Staff make their personal computers more secure. |