About the Department

The ITS Infrastructure Services department addresses three distinct functions. Services provided by Infrastructure Services are in the service catalog and support is requested through the ServiceNow ticketing system.

The service groups in Infrastructure Services include the following three areas:

• Cloud Services and Datacenter
• Networking and Wireless
• Telecommunications

Cloud Services and Datacenter

This function will provide services in either the on-premise or cloud-hosted environment enabling always on and available access to data.

Additionally, the group is also responsible for supporting the campus Identity Management Service, which includes provisioning of login IDs and associated permissions for logging into all campus IT services.

Networking and Wireless

Services providing in networking and wireless include wired network access, support for Eduroam wireless access, and wireless support for events across both the main and AV campuses.

• Eduroam Information

Telecommunications

Support is provided for the Zoom Phone system, cellular phones and hotspots, and emergency phones.  Check out our Zoom Phone resources!

Find Information on Hearing Impaired Access here.