Digital Transformation Website Launch
If your department is interested in achieving the following objectives, contact the
Digital Transformation Services Team to
hear about our new premier service for online forms and workflow, Kuali Build.
- Supporting student, faculty, and staff success by enabling online submission of campus forms.
- Reducing paper handling and storage within the office.
- Enhancing operational efficiency through automated workflows.
New SMS Chatbot (AskRowdy)
May 22, 2023
AskRowdy team will launch two SMS text message campaigns today to introduce AskRowdy's new phone number. Both messages will be delivered to all enrolled students mobile phone number as listed in myCSUB.
What This Means
Students will receive two text messages.
The first message will be sent from AskRowdy's current phone number — 661-495-2212 before noon. Below is the message
"Hi 'Runners, this is Rowdy. I've upgraded and have a new number! I'll text you later today. Be on a look out."
The second message will be sent from AskRowdy's new phone number — 661-320-8686 after 4PM. Below is the message
"Hi 'Runners, this is Rowdy. I have a new phone number. Be sure to add me to your contacts. You can always ask me any campus related question any time of the day."
Knowmia to Panopto Transition
May 18, 2023
TechSmith's Knowmia, our streaming and storage media service, is being sunset by the vendor on November 12th, 2023. As a result, Information Technology Services (ITS) and Faculty Teaching and Learning Center (FTLC) worked with the Academic Senate to approve a new streaming and storage service, with Senate approval on 12/22/2022, and have begun the transition to Panopto.
Through July 2023, ITS will be working to migrate all Knowmia content to Panopto. ITS and the FTLC will be working to migrate all Knowmia video links within Canvas to Panopto in an effort to avoid interruption.
What this Means
Your videos will remain intact and be accessible to you in Panopto. On August 1, 2023 Panopto will be available for the campus and will begin its service as the new Video on Demand service for the campus.
Knowmia will continue to function for a short time at the beginning of the semester.
However, Knowmia will stop accepting new video content after the start of the Fall semester start and will no longer be accessible in October 2023. Its important to transition away from Knowmia early to avoid interruption at the end of the semester.
This has no effect on other TechSmith products such as Camtasia. Camtasia will be able to upload directly to Panopto in the same way it used to upload to Knowmia.
Zoom cloud recordings will shift from backing up to Knowmia to automatically copying to Panopto.
In the coming weeks ITS will provide additional information on training and how to access your Panopto Library.
Summer courses that use Knowmia will not be affected by this transition.
What you need to do
After August 1 2023, it is imperative to verify that Knowmia links in services like Canvas have been updated to use Panopto links in the rare event that a link is missed during the transition. Any canvas quizzes that are attached to Knowmia Videos will need to be verified and possibly rebuilt.
Any websites or other means of video sharing that rely on Knowmia video links need to be updated to use the new Panopto links to those videos after August 1st.
ITS will continue to communicate about the switch from Knowmia to Panopto over ITS News. Upon your return to campus please make sure to validate your links.
Additional Help and Resources
Beginning August thru October: Trainings on how to use Panopto will be offered. This includes how to create videos, embedding quizzes into videos, creating video folders for courses, embedding videos into Canvas, and more.
To get a head start and learn general information about Panopto, Panopto offers a wide selection of video tutorials at https://howtovideos.hosted.panopto.com/Panopto/Pages/Folders/DepartmentHome.aspx?folderID=4b9de7ae-0080-4158-8496-a9ba01692c2e
For questions and support with Panopto and Canvas integration please contact the Faculty Teaching and Learning Center at firstname.lastname@example.org.
For assistance with using Panopto, Web Service updates, or other general inquiries about this transition please email the service center at email@example.com.
New Chatbot Update (AskRowdy)
May 15, 2023
We are updating the AskRowdy chatbot widget on the CSUB website on Monday, May 15 at 5 p.m.
What This Means
Users will see a new icon in the lower-right corner of their browser that leads to the updated chatbot experience.
ITS Website Migration
December 8, 2021
The ITS website will now closely resemble CSUB's main look and user experience.
The new ITS site is now consistent with sites using our newer MyWeb template. Page layouts are different as a result. The MyWeb template employs our new CSUB logo, colors, and fonts. By migrating the ITS site to MyWeb, it automatically inherits the newest branding updates.
ITS Service Offerings
August 20, 2021
New service offerings, locations, and hours.
We are so excited to welcome you all back to fall 2021. While most of Information Technology Services remained open during fall 2020 and spring 2021, we are excited to tell you about some new service offerings, locations, and hours.
CSUB Policies Website
January 14, 2020
One centralized location for university policies.
CSUB is centralizing our university policies onto one website. The new policies site makes it easier for everyone to find a policy. Policies can be browsed by categories or audience and searched by keyword. The new site offers the following benefits:
- Centralized location for policies
- Consistent formatting of policies
- Search across all policies
- Tracking of changes to policies
- Reminders when policies need reviewing
Visit the new CSUB Policies Website.
If your department would like to add your policies and procedures to the site, please contact Diana Diaz (x2265) at firstname.lastname@example.org.
Five Star Service Survey
March 25, 2019
Improving ITS service through customer surveys.
To continue to build on our service excellence and to ensure that ITS exceeds the expectations of our customers, we will conduct random internal 5-star service surveys. These surveys will follow the âMystery Shopperâ model.
The surveys will be conducted by members of the ITS Leadership and Service Leads teams. Before any surveys are initiated, all ITS staff and student assistants will be informed of the customer service standards and our expectation of excellent service.
Purchase Adobe Creative Cloud Suite for Only $20/year!
January 23, 2019
A $220.00 savings!
You can now purchase Adobe Creative Cloud suite for personal use for only $20 per year. A $220.00 savings! You can also buy Windows 10 and other products for personal use at significant savings.
Go to CSUB's On The Hub and log in using your CSUB NetID and Password to take advantage of this great offer!
For staff and faculty (on state-owned machines), please contact the CSUB Helpdesk at 661-654-HELP (4357) for the same amazing offer.
Lucidchart - Diagrams Done Right
January 22, 2019
Your solution for visual communication.
Your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts and much more. Available to Faculty and Staff now. Simply log in to Lucidchart with your CSUB NetID and Password.
Box.com Online Storage
January 22, 2019
Anytime, anywhere, access with unlimited storage!
Box.com online document sharing and collaboration tool is now available to you. Log in to Box now with your CSUB NetID and Password.
If you already have a Box.com account using your CSUB email address, contact the CSUB Helpdesk at 661-654-HELP (4357).
June 5, 2018
ServiceNow: Our new IT service platform on campus.
The Helpdesk will be utilizing ServiceNow for creating all new incidents and request.
What This Means
All New ITS assignments will come through ServiceNow. All staff, faculty, and students will start receiving email notifications from ServiceNow regarding their open incidents and requests.
What You Need To Do
You will need to log in to the ServiceNow portal and look for work assigned to you or your team. If you find an issue, email it to the Helpdesk and they will submit a ticket to look into your issue or concerns.
Getting Help and Additional Information
For additional information or assistance, contact our CSUB Helpdesk at 661-654-HELP (4357) or email@example.com.
June 4, 2018
Have you used Zoom for video conferencing?
It includes instant messaging, audio/video conferencing, and desktop sharing.
CSUB Mobile App
February 5, 2018
Check out the CSUB Mobile App! The CSUB mobile app is available for free in the iTunes and Google Play stores.
How to install the CSUB Mobile app on your iPhone, iPad, or iPod touch
- Tap the App Store app on your Home screen.
- Browse or search for the CSUB Mobile app that you want to download, then tap the app.
- Tap Get. You might need to sign in with your Apple ID.
Download CSUB Mobile app from Google Play
- Open Google Play.
- On your phone, use the Play Store app Google Play.
- On your computer, go to play.google.com.
- Find the CSUB Mobile app.
- When you pick the app, tap Install (for free apps).
California State University, Bakersfield has launched CSUB Mobile, a new mobile app designed to help provide students with convenient and timely access to important campus resources.
âMobile devices are the primary tool that our students use day in and day out for communication and access to information,â said CSUB Associate Vice President and Chief Information Officer Faust Gorham. âBeing able to provide services, applications and information to students on their preferred devices increases the usefulness of our services and ultimately the success of our students.â
The CSUB Mobile App offers a wealth of information about the University. With the mobile app, students can:
- View their class schedule to quickly check the location and time of their daily schedule.
- Access a campus map to find the location of their classes or other campus activities.
- Register for classes and add or drop a class.
- View holds and to-do list items.
- Check their financial aid status.
- Check GET bus schedules.
- Learn about the latest University news and events.