`RunnerPass: CSUB’s Digital ID

Your 'RunnerPass…now available in Apple Wallet, Google Wallet, and Samsung Wallet!

Eligible, actively enrolled students and current employees can add a digital ‘RunnerPass to a compatible smartphone or wearable device. Once activated, tap your device at participating readers to access campus facilities, services, dining locations, events, and more.

Getting Started

Setting up your digital ‘RunnerPass requires an active CSUB NetID, multifactor authentication, and an approved identification photo. After your photo is approved, most eligible users can add the credential to a compatible mobile wallet within minutes.

If you haven’t done so already, set up your NetID and Password and multi-factor authentication login (DUO).

ID Photo Preparation

Once you have received your CSU Bakersfield NetID & Password, please submit your photo to be displayed on your ‘RunnerPass:

ID Photo Submission

Once you have a photo that meets the above requirements, it can be uploaded to your account via either the web portal or mobile app.

EAccounts Web Portal

  1. Navigate to the CSU Bakersfield eAccounts Web Portal.
  2. Use your CSUB NetID (formatted as NetID@csub.edu) and password to log in.
  3. Navigate to Profile from the top menu, enter your CSUB email address, and click Update at the bottom of the page.
  4. Click on "Click here to upload your CSU Bakersfield ID Photo."
    • Note: This link will only appear after updating your CSUB email address. Upload a photo from your phone or computer.
    • If your photo approval shows Red, upload a different photo.
    • If it shows Grey, edit/crop as needed and try again.
  5. Once the photo has been submitted for approval, click Submit & Sign Out.
    • Photos will generally be approved within 7 business days.
  6. Once the photo is approved, choose from the setup instructions below to add your mobile ID to your mobile wallet (Apple, Google, or Samsung).

EAccounts Mobile App

  1. Download the Transact eAccounts Mobile app from the App Store to your phone (Apple, Google, or Samsung).
  2. Open the eAccounts app on your mobile phone, search for “CSU Bakersfield”, choose "CSUB SSO", and sign in with your NetID & password.
  3. Select the gear icon (top right), then "Manage Account", then "Submit ID Photo", then "Get Started."
  4. Select “Tap to upload your Photo.” Choose a photo from your camera roll.
    • If your photo approval shows Red, upload a different photo.
    • If it shows Grey, edit/crop as needed and try again.
  5. Once the photo has been submitted for approval, tap Submit & Sign Out.
    • Photos will generally be approved within 7 business days.
  6. Once the photo is approved, choose from the setup instructions below to add your mobile ID to your mobile wallet (Apple, Google, or Samsung).

Setup & System Requirements

Apple Wallet
Google Wallet
Samsung Wallet

Using Your 'RunnerPass On and Around Campus

  • Door Access (Undergraduate student spaces)
  • Laundry
  • Libraries
  • Dining Hall
  • Bookstore
  • On-campus point of sale (‘Runner Café, ‘Runner Express, Starbucks, Bento Sushi, Panda Express, Walters, and Food Trucks)

Name information on the 'RunnerPass comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office to request updates. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the 'RunnerPass on your phone within 48 hours.

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices
  • If your account balances are $0, they will not display until funds are added. 
  • If you have available funds that are not displaying, please contact the ‘RunnerPass Office at 661-654-HELP or email servicecenter@csub.edu.
A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your 'RunnerPass.
Your ‘RunnerPass will become inactive when you no longer meet CSUB eligibility requirements. If you transfer to another participating program or department at CSU Bakersfield, your credential will stay active and update accordingly.

Frequently Asked Questions

Please contact the ‘RunnerPass Office at 661-654-HELP or email servicecenter@csub.edu.
Instructions can be found at https://www.csub.edu/myid/.
Instructions can be found at https://www.csub.edu/2step/.
A physical 'RunnerPass card can be obtained for specific exceptions, such as when a user has an incompatible phone or operating system.  Approved physical cards require payment of an additional fee through the Cashiering Office. 

To request an exception, please visit the ServiceNow Portal and complete the 'RunnerPass Exception Form.  Exception decisions are usually provided within 48-72 business hours of submission.  Please wait for approval before making payment. 

No. Under the CSUB 'RunnerPass Acess and Use Policy, pass holders may maintain one active form of the 'RunnerPass.  Activating a digital 'RunnerPass will deactivate an existing physical card.  

A physical card is not required to use your ‘RunnerPass barcode.  To access it, open the Transact eAccounts app, tap on your profile name, and then select More Information. On the next screen, choose Show Barcode. A scannable barcode will appear, which can be used anywhere on campus that requires it.

View barcode instructions

Yes, you will need to install the updated version of the Transact eAccounts mobile app.
On your device, visit the App Store or Google Play Store and search "Transact eAccounts". The store will prompt you to install any required updates.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Securing Your Account

  • During regular business hours, contact the Service Center at 661-654-HELP to notify us to deactivate the 'RunnerPass. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using Dining Dollars, ‘Runnerbucks , and Meal Plan, contact the Service Center (Email: servicecenter@csub.edu) and report the suspected fraud. If door access was involved, e-mail: servicecenter@csub.edu.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on "Deactivate Card"
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

 

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.

Wallet Specific User Guides & FAQs

Apple Wallet
Google Wallet
Samsung Wallet