All CSUBUY/P2P-related questions and issues must be submitted through the P2P ServiceNow
portal. This will streamline support, improve tracking, and enhance system-wide issue
resolution. For step-by-step guidance on submitting a ServiceNow ticket, please refer to the following
resources:
The Key Benefits of CSUBUY P2P:
- Streamlined Procurement and Payment Processes to Increased Efficiency
- Increased Visibility
- Improved Data Quality for Decision Making
- Improved User Experience
- Continuous Improvement
Primary Stakeholders
Those who have the highest degree of impact or change required.
- Procurement: Buyers and Contract Managers who review and approve requisitions and oversee purchases
- Accounts Payable (AP): Technicians and processors who review and approve payments
- Campus Supplier Management: Individuals who review and/or create supplier profiles in CFS
- Campus Customers: Department administrators or staff responsible for submitting purchase or payment requests for business purposes
- Department Approvers: Department financial users who review and approve purchases or payments and/or manage department budgets
- Supporting Administrative Departments: Units within a campus that need to review a procurement request for a specific reason (IT, EH&S, Facilities, HR, etc.)
- Suppliers: Individuals or entities that supply goods or services to CSU