Virtual Computer Lab and Virtualized Environments for Staff/Faculty

Since students could no longer access software on campus, we needed to deliver a solution to allow all our software to be accessible virtually. We worked with Apporto to deliver a solution for our campus. Furthermore, we needed to provide a virtualized environment to support our remote helpdesk students and users who needed access to level one/two data.

• Chris Diniz – Interim Deputy Chief Information Officer
• Jeff Carter – ITC
• Victor Martin – Vice President of University Advancement
• Lourdes Nilon – Director Corporate and Foundation
• Ian Barnette – ITC
• Frank Stamboolian – Network Analyst
• Joe Nailor – Lead, Infrastructure Services
• Ernest Richards – Network Security Analyst Lead

Chromebook and Hotspot Distribution

To support student success, our Cabinet and University Advancement groups provided funds for the purchase of Chromebooks and hotspots for our students. We distributed more than 300 Chromebooks and 100 hotspots.

• Rich Nelson – Director of Support Services
• Erene Thomas – Manager of Support Services
• Thomas McClendon – ESS
• Scott Heron – ESS
• Bryan Ellison – Service Operations Manager
• Victor Martin – Vice President of University Advancement
• Lourdes Nilon – Director Corporate and Foundation
• Vernon Harper – Provost and Vice President of Academic Affairs
• Andrew Burt – ITA
• Alyssa Flores
• Ben Garza
• Brandon Redmon
• Carlos Ramos
• Chris Ramirez
• Crystal Sloley
• David Montes De Orca
• Diamond Sloley
• Eddie Garcia
• Francisco Gonzalez
• Jacob Thompson
• Kitzia Gonzalez Soto
• Kyle Bounthong
• Kyle Garza
• Kyle Lewis
• Leo Wheeler
• Maira Mendez
• Mason Pierce
• Megan Wathern
• Paul Blanco
• Rodrigo Ortiz
• Tony Cervantes

Telecommuting Policy and Sending Equipment Off Campus Securely

To support our Human Resources group and policies, we developed a telecommuting policy and equipment checkout process.

• Rich Nelson – Director of Support Services
• Erene Thomas – Manager of Support Services
• Bryan Ellison – Service Operations Manager

VoIP and Softphones

Our campus was still transitioning from analog to VoIP, meaning many of our users needed a way to continue to have phone services at home. We quickly provided another 100 softphones to our employees and migrated their numbers over.

• Alex Cruz – Network Analyst

Zoom and Migrating Our Campus to Online

Our Zoom usage was limited prior to March 2020. While we had some Zoom resources, we quickly developed a wealth of resources and provided training and support for our campus.

• Mike Bohan – Media Specialist
• James Evans – Media Specialist
• Rich Nelson – Director of Support Services
• Erene Thomas – Manager of Support Services

Enabling Canvas and Blackboard for Spring Instruction (Training, Proctoring)

CSUB was a Blackboard campus and in the midst of selecting Canvas as our next Learning Management System (LMS). The team needed to train and support our faculty within these LMS options.

• Madhu Gogulapati – Project Manager
• Alex Slabey – Instructional Designer
• Don David – Analyst Programmer
• Tammara Sherman – Campus Trainer
• Rebecca Weller – Faculty Teaching and Learning Center Faculty Director
• Rich Nelson – Director of Support Services

Enabling AdobeSign

Our campus was mostly a paper-based campus. With our staff moving off campus, a solution for electronic document signing and routing was critical. This team brought up AdobeSign, started creating templates, and developed training to support our campus staff and faculty.

• Madhu Gogulapati – Project Manager
• Jason Ferguson – Business Analyst 
• Tammara Sherman – Campus Trainer
• Nick Rowland – Operating Systems Analyst

Reducing Administrative Barriers – Financial Aid Online Form Submission

Due to the sensitive nature of Financial Aid documents, we couldn't have students email their documents to our Financial Aid office. Most of our students did not have access to fax machines, so we developed a system to allow submission of documents online that went directly into OnBase.

• Madhu Gogulapati – Project Manager
• Jason Ferguson – Business Analyst 
• Eddie Figueroa – Operating Systems Analyst
• Doug Cornell – Information Security Analyst
• Pierre Igoa – Web Services Manager

COVID-19 Website

The campus needed a new website to promote all information regarding COVID-19 and the action our campus was taking. This website was critical in communicating information to our staff, students, faculty, parents, and community.

• Pierre Igoa – Web Services Manager
• Allison Coleman – Web Application Developer
• Chris Blakemore – Web Application Developer
• Shan He – ITC
• Don David – Analyst Programmer

Campus Continuity Site

This site was built to support online tools and services, and show how to use them remotely. It provided information on accessing internet providers, discount programs, and provided information to faculty, staff, and students.

• Pierre Igoa – Web Services Manager
• Rich Nelson – Director of Support Services
• Erene Thomas – Manager of Support Services

Maintaining a Secure Remote Environment (Tennable, BigFix, SCCM, JamF)

With our staff and faculty taking stateside equipment home, we needed a way to deliver security patches to our systems.

• Ernest Richards – Network Security Analyst Lead
• Doug Cornell – Information Security Analyst
• Kenton Miller – ITC
• Bryan Ellison – Service Operations Manager
• Ian Barnette – ITC

Expedited Processes for Ordering

In order to deliver all the successes listed above, our Business Office and Procurement had to work many hours to support our campus. The work was instrumental to our success with the off-campus migration.

• Yvonne Stallion – Business Office
• Kamye Salyards – ASC II
• Marisol Goni – ASC I
• Marina Manzano – Director of Procurement
• Crystal Jenkins – Procurement and Contracts Specialist