Flex Classrooms FAQ


ITS has a function in Smart Flex classroom touch display controllers that fix most Audio and Video problems we encounter. If things are not working right with the classroom equipment try restoring defaul settings.

on the Right side of the touch controller is a button labled "More Audio Controls" once you have started the system. Tapping that button will display another button indicating "Default Settings". Tapping Default Settings will re-issue power on commands to the displays remove any mutes that are active. 

Touch UI with key markers
  1. Output Selection
    1. Computer - Displays the house computer
    2. Courtesy Port - Displays the device plugged into the HDMI courtesy cable
    3. Sharelink - Displays the Sharelink for wireless connectivity.
  2. Display Controls
    1. On - Turns on the display and lowers screen
    2. Off - Turns off the display and raisises the screen
    3. Hide/Mute - Displays black to the room.
  3. Speaker Volume and volume level indicator.
    1. Increase - inceases the sound volume in the room.
    2. Decrease - Lowers the sound volume in the room
    3. Mute - Toggles all sound in the room on and off. Note that this has no effct on remote participants ability to hear.
    4. More Audio Control - Opens a menu enableing microphone muting and restoring default settings.
  4. Camera Presents
    1. Wide Shot - Positions camera to caputure as much of the front of the room as possible.
    2. Podium - Positions camera to caputure the lecturn
    3. WB Left - Positions camera to caputure the left side of the whiteboard
    4. WB Right - Positions camera to caputure the right side of the whiteboard.
    5. Auto Track - Sets the camera to auto follow the speaker at the front of the room.
There are several common reasons this could be the case. The most common reasons are:

  1. Projector did not succefully turn on

    This often occurs because the room was recently powered down and not enough time had passed before turning the system back on. 

    Tapping the ON button the left side of the Touch Controller will re-send the power on command to the projefctor. 

  2. Mute or Hide is active. 

    Older installations have the word "Mute" written under display and newer installations have the word "Hide". Tap Mute or Hide under Display to toggle the black image override. An active Hide or Mute will have a yellow or red button border. For active display make sure the white circle around thVideo Mute Buttone word Hide is white in color. 







  3. The computer is set to the wrong display mode

    In many cases the computer is often left in Extended display mode. this causes the room computer to treat the projector and monitors in the same way an office would be setup with dual monitors. Cycling the display modes can correct this.

    On occasion the computer might be left in extended desktop. The computer is normally set to "Duplicate" so it can share the presentation view to the projector/TV..

    The computer display mode can be toggled.

    Windows: windows key+ P

    Press the "Windows key" and the "P" key simultaneously. This will show a pop up on the right side of the screen allowing you toggle between display modes.

    If you press and hold the Windows key and tap the "P" key in succession, this will cycle the display modes. You will see the screen flash as it cycles between each mode.


    MacOS: Mac Command Key+ F1

    Pressing the Command key and the F1 key simultaneously will cycle the the Mac display between Extended and Duplicate display modes.
On occasion the computer might be left in extended desktop. The computer is normally set to "Duplicate" so it can share the presentation view to the projector/TV..

The computer display mode can be toggled.

Windows: windows key+ P

Press the "Windows key" and the "P" key simultaneously. This will show a pop up on the right side of the screen allowing you toggle between display modes.

If you press and hold the Windows key and tap the "P" key in succession, this will cycle the display modes. You will see the screen flash as it cycles between each mode.


MacOS: Mac Command Key+ F1

Pressing the Command key and the F1 key simultaneously will cycle the the Mac display between Extended and Duplicate display modes.

No. Using Mute or Hide may make it look like the screens are off. They are actually just displaying a black picture. To preserve the life of the screens ITS asks that the Display Off or Power Down function be used when not being used for an extended period of time.

In some cases it is possible to attempt to send the power command to the projector if its in a cooling state.

Check the projector to see if it has a blinking light. If there is a blinking light on the projector, wait a couple of minutes for the light to stop blinking and try again.

If you need immediate assistance with a class in progress you can call to get an agent or email us for assistance. 

  • From the classroom phone press the IT Service Center speed dial button.
  • From a cell phone dial 661-654-HELP (4357)
  • Email us your support request at servicecenter@csub.edu.