California State University Bakersfield Community Page
Frequently Asked Questions
- How do I report a broken??
- How do I fill out a work request?
- How long will it take for non-emergency work to be completed?
- Will I be charged for the work I requested?
- What repair center do I use for??
- I'm too hot or cold.
- I'm having an event. What do I need to do?
- How do I request tables and chairs for my event and how much do they cost?
- Q. How do I report a broken??
A. If you have an emergency request that requires immediate attention, please call Facilities Management at (661) 654-2211 first and then fill out a Work Request. All requests, even those for general maintenance, need to be reported on a Work Request.
- Q. How do I fill out a work request?
A. Navigate to our Work Request link (found all over this lovely website) and you'll be directed to our TMA iService Desk. On the left in the blue box, choose Submit a Work Order and follow the instructions! You need to fill out only the boxes marked with asterisks. When asked to choose a repair center, use the following: Roads and Grounds = RG; Trades = FA; HVAC = FE; Custodial = CU; State-owned Vehicles = VE; Event Set-ups or Shredding = SS.
- Q. How long will it take for non-emergency work to be completed?
A. Thats the toughest question we get asked. The easy answer is as soon as we possibly can get to you -- a week to ten days is usual for most common work requests. Of course, we are a department operated by human beings and subject to reduced staffing levels at this time, and we truly appreciate your patience.
- Q. Will I be charged for the work I requested?
A. You will not be charged for general maintenance of State owned buildings; i.e. light bulb replacement, bathroom maintenance, repairs to doors, broken windows, and defective electrical outlets. Additional services such as office moves, installation of department-specific equipment, custodial services outside those routinely performed, and event preparation and tear down, will be charged to your department.
- Q. What repair center do I use for??
A. Light tubes is Custodial CU; pest control is Roads and Grounds RG; heating/cooling issues FE.
- Q. I'm too hot or cold.
A. Please fill out a work request and choose FE as your repair center. Please be aware that in order to comply with Executive Order 987( http://www.calstate.edu/eo/EO-987.html), we are not allowed to heat your offices above 68 degrees, nor cool below 78 degrees.
- Q. I'm having an event. What do I need to do?
A. An Application for Use of Campus Facilities must be submitted for signatures. Please consult the reservations contact information chart for information regarding obtaining the appropriate forms and to ask questions regarding set up for your event.
- Q. How do I request tables and chairs for my event and how much do they cost?
A. If you will be renting tables and chairs from the Facilities Management Department instead of from an outside vendor, you must submit a work request AT LEAST ONE WEEK IN ADVANCE of your event. When submitting your request, you will need to specify the date, time, location, and requested set-up. If you need to fax us a diagram, please include your work order or request number (found on the emailed confirmation) and fax to us at (661) 654-2290.
Fees for equipment rental will be charged in addition to any fees stated on your space reservation form. Your department is responsible for the request and the associated costs.
Our fee schedule lists rental charges for common equipment. Please note that media equipment such as microphones or projectors must be requested from Media Services at (661) 654-2391.
Our department will determine any charges for extra custodial services and utility costs associated with your event. Your form will be signed by both our Custodial and HVAC supervisors and returned to the appropriate party.