VOIP Telephone Training FAQs

As with any new system or technology, you will have questions. This FAQ is designed to provide you with the answers you need to get started using your phone. For a printed version of this information, please download the Phone Quick Start Guide.


Open All/Close All

How do I mute a call?

  • To mute a call, press the  Mute button Mute button.
  • To unmute, press the Mute button Mute button again.

How do I put a call on hold

Place a Call on Hold

Placing a call on Hold allows you to use your phone for other operations without interfering with an active call.

  • To place a call on Hold Hold button button, press the Hold button.

Resume a Call on Hold

  • To resume a call, press the Hold button Hold button again to resume the call.

How do I view who called me?

Callers list

The Callers List allows you to view the individuals, who called you.  The list holds the last of up to 200 incoming calls.

  • Press the Callers button Callers button

How do I adjust the volume on my phone

Adjusting the Volume

You can adjust the volume while on a call.

  • Press the Volume button Volume button toward the left to lower volume and toward the right to increase the volume.

How do I place a call on speaker

  • To use your speaker phone, press the Speaker phone Speaker Phone button.
  • To deactivate your speaker phone, press the Speaker phone Speaker Phone button again.

How do I transfer a call?

Call Transferring

Call transferring allows you to transfer an active call to another destination.

1. While on the call with the party you want to transfer, press the transfer button Transfer button.

2. Dial the recipient’s number

3. Stay on the line to announce the caller (Press Cancel to cancel the transfer)

4. Press the transfer button Transfer button

How do I transfer a call to Voicemail?

Transfer Call to Voicemail

1. While on the call with the party you want to transfer, press the transfer button Transfer button.

2. Press *55 on your phone

3. To transfer to your own voicemail box, press the # key

4. To transfer to another individual’s voicemail box,

  • Enter their extension
  • Press the # key on your phone

5.     To cancel, press the * on your phone

How do I put my phone on Do Not Disturb

Do Not Disturb

The Do Not Disturb feature will send your calls directly to your voicemail. This feature is helpful, when you will be out of the office, away for business, or on vacation.

  • Press the DND function button to activate DND
  • Dial *79  to deactivate DND. You will hear a system message indicating that the feature was turned off.

How do I make a conference call?

Conference Calling

3-way conferencing allows you to connect two different parties and yourself on a call at the same time.

1. Dial the first party

2. Press the Conference button Conference button.

3. Dial the second party’s number

Note: If the second party does not answer, press the Cancel soft key. Then press the Line Appearance where your first caller is holding.

4. When the second party answers, press the Conference button Conference button again to complete the action

5. Press the Drop softkey to end the call or hangup

How do I redial a number?


Redialing allows you to redial a person who called you previously or to call the last number dialed. To redial a number,

1. Press the Redial button Redial button once to access a list of recently dialed numbers.

2. Use the Up and Down keys on the Navigation Selection Navigation/Selection button to scroll through the entries

3. Press the Navigation Selection Select key button or Dial soft keys to redial the selected number.

4. Or, press the  Redial button number, when the phone is ringing.

How do I forward a call?

Call forwarding

Call forwarding allows your calls to ring at another number, such as the campus voicemail system.

Activate Call Forwarding

1. Press the Call Fwd soft key

2. Under ALL, enter the phone number you want your calls forwarded, such  as 2933 for voicemail

3. Press the down arrow on the Navigation Selection Navigation/Select button

4. Press the center of the Navigation Selection Navigation/Selection button to toggle the check box ON

5. Press the Save soft key

Deactivate Call Forwarding

  • Dial *73  to deactivate Call Forwarding.