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Student Complaint and Grievance Procedures

Temporary Process for Student Complaints and Grievances: As we have moved to a virtual university, all student grievances will be processed through email.

1. A student may invoke a formal grievance only after exhausting all informal complaint procedures.  

  • a. The student must address the complaint to the concerned faculty, academic administrator, or staff professional most directly responsible for the alleged action(s) and/or decision(s) resulting in the complaint.
  • b. If the complaint cannot be resolved by the student and faculty, academic administrator, or staff professional, the student should meet with the Department Chairperson/Director to discuss their complaint.
  • c. If the student and the Department Chairperson/Director cannot resolve the complaint, the student should meet with the appropriate school or departmental Dean to discuss their complaint.

2. If the complaint is still unresolved after this point, the student may then, and only then, file a written grievance by completing the Student Grievance Form posted at  Student Complaint and Grievance Form and sending the completed form with supporting documentation to the faculty member/respondent for their signature.

3. The faculty member/respondent shall forward the email from the student to their department chair acknowledging that “informal efforts have been exhausted to resolve the issues being grieved.”

4. The department chair shall forward the email from the faculty member/respondent to their dean/associate dean acknowledging that “informal efforts have been exhausted to resolve the issues being grieved.”

5. The dean/associate dean shall forward the email from the dean/associate dean to Deisy Mascarinas (dmascarinas@csub.edu) acknowledging that “informal efforts have been exhausted to resolve the issues being grieved.”

6. The Office of Academic Programs will convene a Grievance Review Board to review hear the case. Note: Formal grievance hearings shall not be held during the Summer or Christmas breaks unless Grievant, Respondent, entire Board, and witnesses agree.

Student Complaint and Grievance Procedures

California State University, Bakersfield offers students a process whereby they may grieve a grade or non-academic situation. Complaints and grievances are covered under the policy known as “Student Complaint and Grievance Procedures”. Students may initiate a complaint or grievance against faculty, administrators, staff in admissions and records, financial aid, counseling, placement or other student services offices. The complaint and grievance may be filed if an individual or office has failed to comply with written campus policies or procedures.

Students should carefully read and follow the steps outlined for academic and non-academic complaints and grievances. Requests for formal resolution will not be accepted until the informal process has been exhausted. Incomplete Student Grievance Forms will not be accepted.

Student Complaint and Grievance Procedures

Student Complaint and Grievance Form


Student Discrimination, Harassment and Retaliation Complaints

Executive Order 1074, System wide Policy Prohibiting Discrimination, Harassment and Retaliation Against Students and System wide Procedure for Handling Discrimination, Harassment and Retaliation Complaints by Students, covers protected statuses as defined in California Education Code (Disability, Gender, Nationality, Race or Ethnicity, Religion, Sexual Orientation and/or Age).

This Executive Order is in addition to other campus policies regarding student and student/applicant complaints. This Executive Order does not replace existing policies and procedures. The following Complaint Resource Reference List will assist students and student/applicants in locating the appropriate policies and procedures to resolve issues and complaints.  

Please click the following to view EO 1074. Students and student/applicants are not required to exhaust the informal process of this executive order prior to filing a formal complaint. However, students and student/applicants must submit formal complaints within the timeline outlined in the executive order, EO 1074.

Click here to access the complaint form.



Academic Programs

California State University, Bakersfield
9001 Stockdale Highway, MC: 22EDUC
Education Building, Room 242
Bakersfield, CA  93311


Debra L. Jackson, PhD

Associate Vice President for Academic Affairs, Dean of Academic Programs
Phone: (661) 654-3420
E-mail: djackson9@csub.edu


Luis Vega, PhD
Interim Associate Dean of Graduate and Undergraduate Studies
Phone: (661) 654-3420
E-mail:  lvega@csub.edu