Table of Contents
PPT Slide
History
The concept of quality
Dimensions of manufacturing quality
Dimensions of manufacturing quality
Quality in services
Dimensions of service quality
Dimensions of service quality
Principles of total quality management
Attributes of TQM
Customer focus
Strategic planning and leadership
Continuous improvement
Three classes of customer needs
Designing and improving work processes
Measurement as a basis for improvement
Measurement as a basis for improvement
Empowerment and teamwork
Vertical teamwork
Horizontal teamwork
Interorganizational partnerships
TQM and traditional management practices
TQM and traditional management practices
Current practices
Current practices
Summary
|
Author: Dr. M. Attaran
Email: mattaran@csubak.edu
Home Page: www.csubak.edu/bpa/attaran.html
If you prefer to view this presentation off-line, and you already have a PowerPoint
Viewer, click here. Download presentation source
If you do not have a PowerPoint Viewer, determine the appropriate viwer for your operating system and click on the link.
NOTE: You will still have to download the PowerPoint presentation file separately.
Download PowerPoint Viewer for Windows.
Download PowerPoint Viewer for Windows 95.
Download PowerPoint Viewer and Converter Macintosh.
If you prefer to view this presentation off-line, in a text only format, click on the following link
Download presentation source (text only).
|