Student Complaint and Grievance Procedures

California State University, Bakersfield offers students a process whereby they may grieve a grade or non-academic situation.   Complaints and grievances are covered under the policy known as “Student Complaint and Grievance Procedures”.  Students may initiate a complaint or grievance against faculty, administrators, staff in admissions and records, financial aid, counseling, placement or other student services offices.  The complaint and grievance may be filed if an individual or office has failed to comply with written campus policies or procedures.

Students should carefully read and follow the steps outlined for academic and non-academic complaints and grievances.  Requests for formal resolution will not be accepted until the informal process has been exhausted.  Incomplete Student Grievance Forms will not be accepted.

Student Grievance Procedures

Student Grievance Form