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Frequently Asked Questions

What is Interlibrary Loan?
Interlibrary Loan is a service of Walter W. Stiern Library for its patrons. It borrows or obtains photocopies of research materials not available at the Walter W. Stiern Library from other libraries.

Who can use the CSUB Interlibrary Loan service?
Currently enrolled CSU students, CSUB faculty, CSUB emeritus faculty, and CSUB staff can use Interlibrary Loan.

What types of materials can be requested?
Normally books, book chapters, articles, microforms, and reports can be requested. Some items (such as audio and visual materials, textbooks, association papers, unpublished materials, reference books and archival or special collections materials) are normally not obtainable through Interlibrary Loan. Please check the CSUB holdings (the CSUB catalog or CSUB periodicals list) before a requesting an item.

What about dissertations or masters theses?
Dissertations and master's theses may not be available. Check out the Digital Dissertations for online access to dissertations.

Is there a charge for Interlibrary Loan Service?
Articles and other photocopied materials are provided free to our patrons. There is normally not a charge for book loans. However, if a book or other borrowed item is not available from within the CSU library system or from one of the dozens of libraries with which we have a reciprocal agreement, the patron will be asked to pay half the shipping cost (normally five to ten dollars). Requests can be limited to free materials.

How do I submit a request?
Requests must be submitted by using the electronic interlibrary loan form.

How many items can a patron request per day?
The staff will process three requests per patron per day. A patron may request more than three items, but only three will be processed each day.

How long does it take to obtain an item?
Normally one to two weeks. A CSUB patron's request will be processed as quickly as possible. Once the request leaves CSUB, the lending library receives the request and then processes it. Some lending libraries provide materials more rapidly than others. Obscure items may take much longer to locate and process.

How do I know if my request is here?
You will be notified by email as long as updated email is in your ILL profile.

Where do I pick up my materials?
Books can be picked up at the Interlibrary Loan window between 9 and 5 p.m. When the window is closed, staff at the Check Out Desk can get them for you. Photocopied articles will either be provided electronically, as a PDF file, or on paper at the Interlibrary Loan window.

What if there is a problem with my request?
The staff will attempt to contact you and help you get the research materials you need.

Can borrowed books be renewed?
Yes. From ten to two days before the item is due, a patron can request a renewal. Terms of renewal are determined by the lending library.

How long can a book be checked out?
Normally, books are checked out for three weeks. The lending library establishes the terms and length of the loan, so sometimes the loan period is shorter than three weeks. The term of the loan begins when the book is received at CSUB.

What if my book is overdue?
Overdue books are assessed a fine of one dollar per day. Unpaid fines are turned over to the admissions office and patron will be barred from registering until the fine is paid. Please return books on time, as they are the property of another library and the fines can add up quickly.

Who can I contact with comments or concerns about the service I received?
Contact the Interlibrary Loan Coordinator at 654-3236 or by email at vmelton@csub.edu