Hours:   Available 24 hours a day, 7 days a week.

Assistance: Live Reference Help librarians may be from CSU Bakersfield, other CSU campuses, or other areas of the United States. All will be able to assist you in using CSUB  Library resources.

Before connecting for Live Reference Help:

• You must use Internet Explorer or Netscape 6.01 or below for this service; other browsers such as AOL, Mozilla, and Opera do not work.
• If you have a software firewall such as Norton Internet Security installed on your computer, you have to disable the firewall before you can chat with the librarian.
• For best results, please delete Temporary Internet Files and disable Java(Sun).

Connecting: Enter on the right hand side of your browser window

1. Your "First Name"
2. Your 'Email Address' so that a transcript of the chat and links to Web sites visited can be emailed to you at the end of the session.
3. The "Name of Your School". (For example, "CSUB")
4. Click on the "Connect" button.

Once you are connected:

• Please do not try to bookmark (add to favorites) any pages during the session.
• Do NOT use your browser's "Back","forward", or "refresh" buttons, otherwise you will be disconnected. Use the gray back, forward, and refresh buttons on the top left corner of the screen.
• If you must open a new window, do NOT use control "n" or "File"-"New", because your computer will crash if you do so. Use the "start" menu or taskbar shortcut to open a new browser window.

Other ways to get reference assistance:

1. For in-depth research assistance by appointment, see http://www.lib.csub.edu/research/assistance.html
2. Visit the library and ask for help at the Reference Desk, see hours at http://www.lib.csub.edu/hours/refhours.html
3. Call the Reference Desk at 661-664-3231
4. Email a librarian at http://www.lib.csub.edu/ref/askquestion.html

Copyright@ 2005 California State University Bakersfield Library