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Helpdesk

"Providing exceptional service by exceeding our customers' expectations."

The ITSS Helpdesk was created to exclusively serve the needs of the faculty, staff, and students of CSUB. To ensure optimal desktop system performance, support is provided to address system and data access, hardware and software in desktop and laptop computers, peripherals, and palm devices. In addition, training is offered on the use of smart classrooms and campus supported software. Private lessons are available and can be scheduled through the Faculty Teaching and Learning Center. Student consultants provide software assistance and training to currently enrolled CSUB students. Service is provided in the labs, over the phone, via e-mail, walk-ins, or by appointment.

Contact Information

The Helpdesk can be reached by phone at (661) 654-2307 during our normal hours of operation. You can also fill out and submit an online service request, send an e-mail to helpdesk@csub.edu or stop by our office on the lower floor of the Walter W. Stiern Library, Room 15.

Hours of Operation

The Library does not open until 9:00 AM; if you need to visit the Helpdesk in person please call 654-2307 ahead of time and someone will open the door for you.

Quarter

Monday - Thursday

Friday

Saturday

Sunday

Fall, Winter, Spring Quarters

7:00am - 10:00pm

7:00am - 5:00pm

closed

closed

Summer Quarter

8:00am - 5:00pm

closed

closed

closed


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