ITS Services

ITS provides supports for many technologies in the furtherance of the university's mission.  Listed below in alphabetical order, you will find an index to the technologies we support.



Open All/Close All

Accessibility

Web Accessibility

California State University, Bakersfield is committed to providing equal access to Web-based information for people with disabilities. This is in accordance with Section 504 of the 1973 Rehabilitation Act, Section 508 of the Rehabilitation Act Amendment of 1998 and the 1990 Americans with Disabilities Act, and Executive Order 926 of California State University.


USEFUL LINKS

Accessibility Standards
Web Evaluation and Repair
Tutorials and Training Materials
Laws & Regulations


To find out more, go to: Accessibility

BlackBoard Analytics

BlackBoard Analytics is our new student data warehouse. It contains snapshot data from our student information system, myCSUB.  The primary tool used to interact with BlackBoard Analytics is Pyramid Analytics.  The terms BlackBoard Analytics (BBA) and Pyramid are used interchangeably.  However, BlackBoard Analytics refers to the data warehouse environment that houses the student data.  Pyramid refers to the tool used to interact with BlackBoard Analytics.


USEFUL LINKS

How to access Pyramid Analytics
How to run a report
How to slice a report


To find out more, go to: BlackBoard Analytics/Pyramid

BlackBoard Learn

Blackboard Learn is CSUB's selected Learning Management System (LMS) that allows instructors to deliver fully online courses or provide online course supplements to their students.  Blackboard Learn options include, but are not limited to, posting syllabi and lectures notes, internal email system, discussion board, grade posting, tracking student usage, and deploying online tests


USEFUL LINKS

Blackboard Learn Certification
Blackboard FAQs
Blackboard LMS Support
Blackboard Resources


To find out more, go to: BlackBoard Learn

Change Management

ITS, on occasion, will make changes to your applications or technologies to add functionality or improve performance.  Before these changes are made, they undergo a rigorous validation and testing process before being implemented.


To find out more, go to: Change Management

Classroom Configurations and Characteristics

Research suggests that settings indirectly affect student learning.  To assist you with creating an environment conducive to learning, ITS is providing a list the technology resources available in each classroom on campus. The list is in alphabetical order by building. The Useful Links below will connect you to information related to the software available in the classrooms and labs, as well as, policies that govern the classroom technology use.


Useful Links

Smart Classroom Software
Mac and PC Computer Lab Software
Lab and Smart Classroom Policies
Acceptable Use Policy


To find out more, go to: Classroom Configurations and Characteristics

Common Management System (CMS)

The Common Management Systems (CMS) Project is a CSU system-wide initiative to deliver state-of-the-art services to students, faculty, and staff through better administrative software systems. Additionally, this project consolidates the storage of data across the CSU thereby increasing efficiencies and lowering costs.

The CMS uses PeopleSoft as an integrated application.  The application is managed at a common data center managed by a third-party vendor, Unisys.  For more information, please visit the CMS website.


USEFUL LINKS

PeopleSoft FinancePeopleSoft HR
PeopleSoft Student Administration
Issue Tracker
Development Calendar
myCSUB Support


To find out more, go to: Common Management System (CMS)

Computer Labs

The computer labs are divided into two areas. An open-use lab, which is available for faculty and currently enrolled students, contains both PC-based and Macintosh computers. Five other labs housed in the lower level of the Walter Stiern Library (WSL) are classrooms dedicated to computer and computer-aided instruction. The open lab (Lab A, WSL-1) is staffed by Lab Consultants able to assist students in most aspects of software support and print services.


USEFUL LINKS

Lab software
Media Lab


To find out more, go to: Computer Labs

Confidential Document Shredding

CSU Policy Informing this Memorandum

The CSU has set forth in https://www.calstate.edu/EO/EO-1031.html clearly defined document dispositioning guidelines established for document retention and destruction.

Document Destruction and Disposition: Shredding vs. Recycle Bins

Document Destruction (confidential shredding) must be used when academic and administrative offices are disposing of Personally Identifiable Information (PII). If you are unsure if your data falls under these guidelines, please review http://www.calstate.edu/icsuam/documents/section8000.pdf on page 64 or email informationsecurity@csub.edu for a consultation.

Please do not place any confidential documents into the blue recycle bins that are throughout the campus.

The contents are recycled, NOT shredded. Recycle bins are still to be used for all paper disposal not containing sensitive information.

For instructions go to the CSUB Confidential Shredding page.


Events

ITS provides a wide array of services to assist you in hosting a successful event. Before hosting an event, you should contact ITS to discuss the resources needed, availability of resources, and associated resource fees.


To find out more, go to: Events

Faculty Website Support

Our faculty play an integral role in our student's engagement and success.  As such, ITS is committed to supporting our faculty's efforts to create effective and engaging websites for their students. We provide full service support from website creation to publishing.  Additionally, we can provide ongoing support for updating web content.

To learn more about this exciting service, please submit a web support request.


USEFUL LINKS

Web Support Form
Web Communications


To find out more, go to: Faculty Website Support

FirstClass (No longer in use)

As of December 7th, 2015, FirstClass is no longer the primary system at CSUB.  This has been replaced with Microsoft Office 365.  You can log into your O365 account using the link below.


To find out more, go to: Office 365 Email and Calendar

Help Desk

The Help Desk is committed to providing you excellent service.  You can think of the Help Desk as your central contact for assistance on most technologies that you use on campus.  For a list of all our services, please see our Services Catalog.


USEFUL LINKS


To find out more, go to: Help Desk

Instructional Television (ITV)

The Instructional Television Network (ITV) offers regular CSUB courses over interactive two- way video. It allows you to view your college professors on closed circuit television. In addition, We provide studio recording services for online content, such as Blackboard Learn.

As a student enrolled in ITV, you are able to attend classes at a designated site.

Courses are offered at participating community colleges. For more information about taking a class over ITV, browse through this web site or give us a call:

Instructional Television Network
California State University, Bakersfield
9001 Stockdale Highway
Bakersfield CA, 93311
661-654-6700


USEFUL LINKS

General Information
Student Services
Faculty Services
View Classes


To find out more, go to: Instructional Television

MeetingMaker (No longer in use)

Meeting Maker is no longer the primary calendaring system.  Microsoft Office 365 Calendaring System has replace Meeting Maker.  You can log into the Office 365 calendaring system using the link below.


To find out more, go to: Office 365 Email and Calendar

Microsoft Office 365 Email and Calendar

As of December 7, 2015, Microsoft Office 365 has replaced both the FirstClass Email system and the MeetingMaker calendar system.  With this cloud system, you are able to schedule appointments, send email, and collaborate using Microsoft's web based portal.

Log into Office 365

For a complete list of benefits to moving to Office 365, please follow the link below.


To find out more, go to: Office 365 Email and Calendar

Microsoft OneDrive / OneDrive for Business

OneDrive (also OneDrive for Business) is a cloud-based data and document storage service that is included with Office 365 accounts for all currently enrolled students and all active faculty and staff members. OneDrive provides secure storage and sharing options for documents, pictures, and other data. To access OneDrive from any computer with internet access, just login to your Office 365 account at the Office 365 login portal and launch the OneDrive web app.


Microsoft Office ProPlus for Students

Students enrolled at CSUB can install Microsoft Office software for free on their personal computers through the Student Advantage program.

The program provides access to Office 365 ProPlus, a full version of Office, including:

  • Word
  • PowerPoint
  • Excel
  • Outlook
  • ...and more!

Students can install the software on up to five computers, including Windows and Mac. Students can also access Office mobile applications on iPhones and Android phones.

The software has the same features and functions as other versions of Office and can be used offline; however, students must connect to the Internet once every 30 days to verify they are still eligible for the program.

The Student Advantage program is being offered through the Office 365 student email and calendar system, provided by CSUB in partnership with Microsoft.

Instructions to download and install Office 365 ProPlus


To find out more, go to: Office in Education

Mobile Devices

ITS aims to provide mobile computing for all appropriate technologies.  Currently, the following technologies are available for mobile computing:

  • Microsoft Outlook
  • Microsoft OWA (Outlook Web App)
  • K-9 Mail


To find out more, go to: Mobile Devices

myCSUB

myCSUB is our student information system.  It allows students to register for classes, check financial aid, and monitor their academic progress.  For faculty, it allows you to view a class roster, communicate with your students, and post grades.  It allows staff to perform numerous tasks, such as building class schedules, running queries, advising students, and working with applicants.  These functions are just a few.

myCSUB uses PeopleSoft as defined by the Common Management Systems Initiative.  This enables our system to be tailored to the needs of the CSU.


USEFUL LINKS

Student Guide to myCSUB
Faculty Guide to myCSUB
Staff Guide to myCSUB


To find out more, go to: myCSUB

Network Software Installer

The Network Software Installer (NSIS) is a tool for users and Helpdesk staff to install common campus software and printers. It is available on all campus computers.


To find out more, go to: Network Software Installer

OPSCAN Processing

To get your OPSCAN test packets processed, please take them to the Open Lab Student Help Desk located in Room 1 - Computer A in the lower level of the Library. Enter the Library through the main entrance and go to the lower level. You may drop off your test packets during the lab's hours operation.

Please choose a link below to learn more about these services. If you have any questions please contact the ITSS Open Lab at extension 2440 or 3436.

USEFUL LINKS

OPSCAN Blue Form

OPSCAN Green Form


To find out more, go to: OPSCAN Processing

RunnerCard

The Runner Card is more than just an ID card. It's your key to security, savings, and convenience. Each card is printed with your picture, your CSUB ID number, along with a bar code.  As a student, your RunnerCard doubles as your library card, health-services card, copying/printing card, Student Rec Center card and food service card. For faculty and staff, your RunnerCard is your identification card and in special cases, it may permit access to secured areas.

To get a RunnerCard, you need to be enrolled as a student or employed as Faculty or Staff.  You will need to come to the RunnerCard office complete the appropriate form. For Faculty and Staff, you will need to have your department's chartfield string.


USEFUL LINKS

RunnerCard Fees
Student RunnerCard Form
Faculty/Staff RunnerCard Form


To find out more, go to: RunnerCard

Software Download

ITS values your time, so we made getting access to the software you need for school or work easier to acquire. Select software packages are available for download to students, faculty, and staff. Once you download the software, you can install it on your computer.

To view a list of available titles,


USEFUL LINKS

Download Software


To find out more, go to: Software Download

Student and Employee Discounts

Many vendors offer education discounts to students and employees, who work in higher education.  The education discounts apply to computers, computer programs, subscriptions services, and much more. For more information about these discounts, see the Useful Links.


USEFUL LINKS

Student Discounts
Faculty and Staff Discounts


To find out more, go to: Student and Employee Discounts

System Maintenance

ITS performs preventative maintenance on the campus technologies regularly.  The preventative maintenance varies in activities and duration.  For you convenience, ITS publishes the scheduled outages for your commonly used applications.


To find out more, go to: System Maintenance

Telephones

Your phone is connected to our campus telephone network.  This network is owned, operated, and maintained by our campus.  Depending on your phone setup, you can place local, long-distance, and international phone calls.  To place calls from the campus network, just dial the last four digits of the desired person’s phone number.  To place call off campus, you must dial a 9 first. For more information, see the Frequently Asked Questions below.


Useful Links

Phone Guide
Hearing Impaired Access
Voicemail
VoIP Phone Quick Reference Guide (pdf)
VoIP Phone User Guide (pdf)
VoIP Phone Training Videos


To find out more, go to: Telephones

Voicemail

Your voicemail allows people to leave you messages, when you are on your phone or away from your desk.  Most phones have an associated voicemail box.  For more information about the voicemail system, see the Useful Links or the Frequently Asked Questions.


USEFUL LINKS

Voicemail Guide


To find out more, go to: Voicemail

Website Support

Our faculty and staff play an integral role in our student's engagement and success.  As such, ITS is committed to supporting our faculty's efforts to create effective and engaging websites for their students. We provide full service support from website creation to publishing.  Additionally, we can provide ongoing support for updating web content.

To learn more about this exciting service, please submit a web support request.


To find out more, go to: Website Support

Wifi Access

Our campus offers wireless networking in most areas on campus. All network users must abide by the CSUB Acceptable Use Policy. For students, faculty, and staff, you can access the wireless network using your NetID and password. For visitors, please visit the Guest Access site.

CSUB also offers Eduroam, a global service that enables students, researchers and staff from CSUB and other participating institutions to obtain secure Internet connectivity where available on the CSUB campus and when visiting other participating institutions using a laptop or other portable device. 

For assistance or more information, please contact the Help Desk at 661-654-2307.


Useful Links

Guest Access

Wifi Access

Eduroam connection information


$textbox2-img-alt.value

Phone: 661-654-2307
Email: Helpdesk@csub.edu
Web: Request Help
Location: Walter Stiern Library, Room 15


To find out more, go to: Help Desk