Supported Software


KNOWN AS


DESCRIPTION

Provide user-support for campus software.


SERVICE SPECIFICATIONS


What do I need to get this service?

Send a request to the Helpdesk.


What is included?

Install, troubleshoot, and answer questions regarding supported software on campus


When is support for this service available?

During normal business hours

Available outside normal business hours for emergencies


Who do I contact for support?

Contact the Helpdesk:
Phone: 661 654-2307
Email: helpdesk@csub.edu
Online Form: https://www.csub.edu/its/services/helpdesk/reqfrm/
In-Person: Room Lib 15


Where is this service available?

On-campus
Off-campus over phone


How long does it take to get the service?

3 business days


How do I stop or change the service?

Contact Helpdesk support


Costs

Included with ITS services
Some applications are paid for by the department to meet specific needs.


Links