myCSUB Support


KNOWN AS

Peoplesoft


DESCRIPTION

Provide general end-user support for myCSUB


SERVICE SPECIFICATIONS


What do I need to get this service?

Gather detailed information about issues you may have encountered while using the system.  This may include error messages, screen captures, and specific use-cases.


What is included?

Troubleshoot system issues and debug program error.  Also, commmunicate request to development team to make the necessary changes.


When is support for this service available?

During normal business hours

Available outside normal business hours for emergencies


Who do I contact for support?

Contact the Helpdesk:
Phone: 661 654-2307
Email: helpdesk@csub.edu
Online Form: https://www.csub.edu/its/services/helpdesk/reqfrm/
In-Person: Room Lib 15


Where is this service available?

On-campus
Off-campus


How long does it take to get the service?

2 business days


How do I stop or change the service?

Contact Helpdesk support


Costs

Included with ITS services


Links

myCSUB