Incident Response


KNOWN AS


DESCRIPTION

Assist in the investigatation of possible security incidents such as unauthorized access, inappropriate disclosure, and use of confidential data. 


SERVICE SPECIFICATIONS


What do I need to get this service?

Submit a request for an "Incident Response" to the Helpdesk. If there is an immediate need, also email InformationSecurity@csub.edu.


What is included?

Upon receipt, an initial assessment, remediation, and response will be provided in a timely manner as appropriate to the incident.


When is support for this service available?

During normal business hours


Who do I contact for support?

Contact the Helpdesk:
Phone: 661 654-2307
Email: helpdesk@csub.edu
Online Form: https://www.csub.edu/its/services/helpdesk/reqfrm/
In-Person: Room Lib 15
Information Security:
Email: InformationSecurity@csub.edu


Where is this service available?

On-campus


How long does it take to get the service?

1 business day, but not to extend 3 business days


How do I stop or change the service?

Contact Helpdesk support


Costs

Included with ITS services


Links