Document Management System Onboarding


KNOWN AS

Onbase Onboarding


DESCRIPTION

This service enables departments to configure their business documents for the campus document management system (aka Enterprise Content Management [ECM] system). Once configured, authorized department users can scan, import, index, and retrieve documents using the current ECM tool.


SERVICE SPECIFICATIONS


What do I need to get this service?

Please contact OnBaseSupport@csub.edu for consultation to identify the project scope, and complete an official ITS Project Charter Request Form to receive this service.


What is included?

Access & storage to the campus ECM
Consultation for configuring documents in the ECM
Training - as needed 


When is support for this service available?

During normal business hours


Who do I contact for support?

Contact the Onbase Support team:
OnbaseSupport@csub.edu


Where is this service available?

On-Campus


How long does it take to get the service?

Dependent on project scope


How do I stop or change the service?

Contact the project manager


Costs

Included with ITS services
Costs for external vendor services are separate


Links

Project Charter: http://www.csub.edu/its/forms/index.html