Common Financial Systems Support


KNOWN AS


DESCRIPTION

Provide general end-user support for Common Financial Systems.


SERVICE SPECIFICATIONS


What do I need to get this service?

Gather detail information about issues you may have encountered while using the system.  This may include error message, screen capture, and specific use-cases.


What is included?

Troubleshoot system issues and debug program error.  Also, if necessary faciliate request to development team to make the ncessary system/program changes.


When is support for this service available?

During normal business hours

Available outside normal business hours for emergencies


Who do I contact for support?

Contact the Helpdesk:
Phone: 661 654-2307
Email: helpdesk@csub.edu
Online Form: https://www.csub.edu/its/services/helpdesk/reqfrm/
In-Person: Room Lib 15


Where is this service available?

On-campus


How long does it take to get the service?

2 business days


How do I stop or change the service?

Contact Helpdesk support


Costs

Included with ITS services


Links