Incident Reporting

Any suspected breaches of confidential information should be reported immediately to the Helpdesk at 661-654-2307. Reportable incidents do not mean just breach of campus servers. They may also include lost paper files, lost laptops, lost storage devices, malware, viruses, account compromise etc. The University bears a heavy burden in reporting the potential loss of confidential information, so everyone has an obligation to report suspected breaches.

Emergencies or threats
If there is an emergency situation, or a threat to a person's safety call 911. If the emergency or threat involves technology, after contacting the University Police, please submit your incident information in email to: Information Security or contact the ISO at 661-654-2835 or 661-654-3425.

Property loss or damage
If there is a property loss or damage, please contact University Police at 661-654-2677 or 661-321-6288.   If the property loss or damage involves technology, after contacting University Police, please submit your incident information in email to: Information Security or contact the ISO at 661-654-2835 or 661-654-3425.

Spam and phishing messages
Email spam or phishing messages, follow the instructions called, “How do I report SPAM or Phishing emails?” at https://www.csub.edu/office365/faq/email/ .  If you responded to a phishing message providing your myCSUB username and password, please change your password immediately, and report the incident to the Helpdesk at 661-654-2307.

Computer Malware
For incidents such as a infected system (i.e. it has been infected by malware or you suspect that someone has access to your username and password), loss of a computer, exposure of protected information, etc., report to the Helpdesk at 661-654-2307.

Breach of Confidential Information
If you believe that there is an existing or imminent security breach which is causing or will result in unauthorized access or exposure to confidential information, please call the Information Security Office at 661-654-2835 or 661-654-3425 and follow-up with an email to: Information Security. If after hours, contact University Police at 661-654-2677 or 661-321-6288 and follow-up with an email to: Information Security.

If you have questions or a situation you wish to discuss, please do not hesitate to contact the Information Security Office at 661-654-2835 or 661-654-3425 or email to: Information Security.