Request IT Services How-To Information

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As an employee, you may need to submit a form to request IT services. This page will assist you with finding and completing the appropriate form.


HOW TO INFORMATION


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Computer Backup Policy and User Consent form

Who: Staff or Faculty

When: Use this form to request ITS backup your computer data.

How: Complete the form, acquire the appropriate signatures, and route to the Help Desk.

Form: Computer Backup Policy and User Consent form


To find out more, go to: ITS Forms

Confidential Shred Request Form

Who: Staff or Faculty

When: Use this form to a confidential shredding container.

How: Complete the online form.

Form: Confidential Shred Request Form


To find out more, go to:

Faculty / Staff Photo ID Application

Who: Staff or Faculty

When: Use this form to request a new or replace a photo ID or proxy card for a Staff or Faculty member.

How: Complete the form, provide your chartfield information, acquire the appropriate signatures, and route to Photo ID office.

Form: Faculty / Staff Photo ID Application

 


To find out more, go to: RunnerCard

ITS Solutions Consulting Form

Who: Staff or Faculty

When: Use this form to request a new product or service. Additionally, this Form may be required if there is a request for a significant change to an existing product or service. Examples of when this Form is required are:

  • A new request to purchase a system
  • A new request to purchase software
  • A need has been identified and a solution needs to be defined
  • Going from on premises to cloud based hosting

How: Complete the online form. Once you submit the form below a response for next steps will be provided back to the requester within two weeks. Please note, response to solution request is independent of the solution implementation. For an exception to the two week initiation, please follow up with an email to ITS-SC@csub.edu or contact 661-654-3425.

Form: ITS Solutions Consulting Form


To find out more, go to:

Office 365 Distribution List

Who: Staff or Faculty

When: Use this form to request ITS create a Distribution List for you or your organization. A Distribution List is a public contact group. It is often used to formally distribute business information to its members. A Distribution List does not include a separate mailbox or calendar.

How: Complete the online form.

Form: Office 365 Accounts & Associated Forms

 


To find out more, go to: ITS Forms

Office 365 Group

Who: Staff or Faculty

When: Use this form to request ITS create an Office 365 Group for you or your organization. Groups are a private or public account that includes a mailbox, calendar, and file sharing location. These are ideal for supporting particular business functions across departments or long-term projects.

How: Complete the online form.

Form: Office 365 Accounts & Associated Forms


To find out more, go to: ITS Forms

Office 365 Public Folder (Bulletin Board)

Who: Staff or Faculty

When: Use this form to request ITS create an Office 365 Public Folder for you or your organization. A Public folder provides a central mailbox for everyone to post to, like a bulletin board. Emails are delivered to the Public Folder and is viewable by anyone.

How: Complete the online form.

Form: Office 365 Accounts & Associated Forms


To find out more, go to: ITS Forms

Office 365 Organization Account

Who: Staff or Faculty

When: Use this form to request ITS create an Office 365 Organization Account for you or your organization. Org Accounts allow departments to create a shared mailbox, calendar, and file sharing location. Org Accounts have a separate login to access the content.

How: Complete the online form.

Form: Office 365 Accounts & Associated Forms


To find out more, go to: ITS Forms

Project Charter Request Form

Who: Staff or Faculty

When: Use this form to request significant implementation changes related to ITS services, which includes new product or service or enhancing or modifying existing service. Examples of when this Form is required are:

  • A request to implement newly procured solution
  • A request to implement enhancements to existing system
  • A request to identify & implement a solution for a defined business need

How: Complete the form, send it as attachment to the ITS Project Management Office, as well as to the identified project leadership team.

Form: Project Charter Request Form

Related Items: Project Charter Life Cycle document


To find out more, go to: Project Management Office

Request Help

Who: Staff or Faculty

When: Use this  form to request ITS assistance or services. 

How: Complete the online form.

Form: Request Help


To find out more, go to: Help Desk

Student Photo ID Application

Who: Student

When: Use this form to request a new or replace a photo ID for a student.

How: Complete the form, provide your chartfield information, acquire the appropriate signatures, and route to Photo ID office.

Form: Student Photo ID Application


To find out more, go to: RunnerCard

Telephone Request Form

Who: Staff or Faculty

When: Use this online form to request a phone to be installed, changed, moved, or removed. You can use this form to reset voicemails, to request a new phone, or to request repairs to a phone or its accessories. Additionally, you can use this form to request changes to the Campus Directory, such as adding a person, removing a person, or updating a person’s information.

How: Complete the online form.

Form: Telephone Request Form

Related Information:


To find out more, go to: ITS Forms

Work At Home Software Form

Who: Staff or Faculty

When: Use this online form to request a phone to be installed, changed, moved, or removed. You can use this form to reset voicemails, to request a new phone, or to request repairs to a phone or its accessories. Additionally, you can use this form to request changes to the Campus Directory, such as adding a person, removing a person, or updating a person’s information.

How: Complete the form, acquire the appropriate signatures, and route to the Help Desk.

Form: Work At Home Software Form

Related Information:


To find out more, go to: ITS Forms