Office of Financial Aid and Scholarships

Student Satisfaction Survey

California State University, Bakersfield
Office of Financial Aid & Scholarships
48 SA
9001 Stockdale Highway – Bakersfield, CA 93311-1022
Web: http://www.csub.edu/finaid - E-Mail: finaid@csub.edu

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Please take a few moments to complete and submit this 10-question online survey. Your constructive feedback is important to us! The survey responses will be tabulated and used to improve services to students.

Survey Questions
If you are a student, have you updated your CSUB contact information with your most current e-mail address, home address, and phone number?
If you are a student, how often do you check your e-mail for important notifications that may be sent to you from the OFA&S?
Did you review information posted on our web page at www.csub.edu/finaid/ prior to contacting our office?
If you are a student, did you review your financial aid award and "To-Do" List online at www.mycsub.edu prior to contacting our office?
If you are a student, did you submit all required documents needed to complete your financial aid files in a timely manner (i.e., within a week of being notified)?
If you are a parent, did your student complete a Student Consent Form to Release Information to a Designated Third Party prior to contacting our office?
Due to our limited staffing and high call volume it is often difficult to contact us via phone. Did you know that you can also contact us via e-mail at finaid@csub.edu
Overall, how do you rate the usefulness of the OFA&S web page at www.csub.edu/finaid/
Overall, how do you rate the helpfulness of the OFA&S staff members who assisted you?
Please provide any constructive feedback concerning how we may improve our services. :

Satisfaction Survey

Office of Financial Aid and Scholarships

California State University Bakersfield

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