Office of Financial Aid and Scholarships

Student Satisfaction Survey

California State University, Bakersfield
Office of Financial Aid & Scholarships
48 SA
9001 Stockdale Highway – Bakersfield, CA 93311-1022
Web: http://www.csub.edu/finaid - E-Mail: finaid@csub.edu

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Please take a few moments to complete and submit this 10-question online survey. Your constructive feedback is important to us! The survey responses will be tabulated and used to improve services to students.

Survey Questions
Overall, how do you rate the attitude/professionalism projected by Office of Financial Aid & Scholarship (OFA&S) staff members who assist you in-person at our front counter?
Overall, how do you rate the helpfulness of OFA&S staff members who assist you with making an appointment to meet with your financial aid counselor, and/or provide you with forms, and/or general aid application information?
Overall, how do you rate the attitude/professionalism projected by OFA&S staff members who assist you over the phone?
Overall, how do you rate phone responsiveness (i.e., number of rings before answering, and call wait-time if placed on hold) when you call the OFA&S (661- 654-3016) during work hours?
Overall, how do you rate the attitude/professionalism projected by OFA&S staff members who assist you via email?
Overall, how do you rate the responsiveness (i.e., number of days to answer your email) when you email the OFA&S?
Overall, how do you rate the attitude/professionalism projected by your financial aid counselor?
Overall, how do you rate the helpfulness of your financial aid counselor in thoroughly answering your questions?
Overall, how do you rate the usefulness of the OFA&S web page at www.csub.edu/finaid
Please provide any constructive feedback concerning how we may improve our services :

Satisfaction Survey

Office of Financial Aid and Scholarships

California State University Bakersfield

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Student Satisfaction Survey

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