Several of the Department's major call centers have toll-free TTY numbers for deaf and hearing- impaired students. TTY access is available during the "operator-services" hours of operation.
Students may contact the Federal Student Aid Information Center at (800)730-8913. The Center provides general information on the federal student aid programs administered by the Department of Education and also assists students in completing the Free Application for Federal Student Aid (FAFSA). Students may also call (800)730-8913 for help applying electronically.
For assistance with their Direct Loans, students may contact the Department's Borrower Services Center at (800)848-0983. Services provided include checking interest rates, updating account information, selecting a repayment plan, ordering deferment or forbearance forms, or discussing difficulties in making payments.
For help in consolidating their loans through the Department, students may contact the Direct Loan Consolidation Department at (800)557-7395. Students may obtain a complete list of loans eligible for consolidation, request a loan consolidation application, or if they have already applied, check the status of their applications.
The Department is committed to helping students to meet their educational expenses through the various student aid programs and to ensuring that visually impaired and hearing impaired students and their parents have access to federal student aid information and services.