This course is an introduction to the system for planning, operating, and controlling the processes that transform inputs into outputs of finished goods and services in both profit and nonprofit organizations. Topics include: operations strategy, planning, controlling; production technology; product and service design; facility location planning; facility layout; materials management; and quality control.
This course uses an applied and theory based approach to introduce the core principles of TQM, the most common and current TQM practices/techniques, and how they relate to familiar management concepts. The course covers the concepts of customer-supplier relations, teamwork, and empowerment, and how TQM relates to topics such as organizational design and change, groups, leadership, and motivation. Topics include: a review of contributions by Deming, Juran, Crosby and other statistical aids: process control, quality teamwork, designing organizations for quality, strategic planning and total quality implementation, and quality leadership.
Registration for these courses is completed via Open University