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Student FAQ

General Questions

• Once I am logged into my course, where can I get help using WebCT?

  Once you are logged into your course, there is help available by clicking on the "Help" link in the menu bar that is across the top of the page. Once you have selected the link, the "Help" topic will relate to whichever page you are on.

  You may also contact E-Learning Services at 661-654-2315. We are open Monday-Friday, 8am-5pm.

• I can log in, but I do not see any courses.

  When this occurs, the following are possibilities

  • The professor has not added the students to the course.
  • You may not be registered for the course.
  • You registered for the course late and are not listed on the recent student printout.

  When your courses are not listed, contact the professor to see if you have been added into the course.

• How do I register my e-mail address with WebCT?
  To register your email address, visit Create/Change Login Hint.
• Old classes are listed when I log into WebCT, how do I remove them?
  You can not remove yourself from the old WebCT courses. You will need to contact the course instructor and ask that he/she remove you from the courses.

WebCT ID and Password

• I have a RunnerMail Username, but why can't I log into WebCT?
  The reason that you cannot logon is that your name is not in the WebCT Database, and your professor cannot add you to the course. Contact your professor and have him/her send an e- mail to web@csub.edu with your name and CSUB ID number.
• I have forgotten my password, how do I log in?

  If you have a WebCT ID and previously entered your e-mail address into WebCT, your password will be sent to you by going to Password Help.

  If you have not done the above step, send an email with, your Student ID number (located on your Runner ID card), the last 4 digits of your Social Security Number, and the year of your birth to web@csub.edu using your RunnerMail email account. With this information, your password will be reset to the last five (5) digits of your CSUB ID number.

• I used the 'Forgot your password' link, but I did not receive a new password.
  In order to use the 'Forgot your password' link, you must register your email address with WebCT and create a login hint. After creating a login hint, WebCT will replace your password with a new one; which is then emailed to you. To register your email address, visit Create/Change Login Hint.
• I used the 'Forgot your password' link, but it showed that no e-mail address is set up, how do I get a new password?
  Contact E Learning Services to have your password reset to the last five digits of your CSUB ID number. After logging back in click on the "Password settings" button to change your password and to register your e-mail address with the log in hint question.

Printing

• I tried printing out the course syllabus and handouts, but ended up printing the navigation panel. How do I print the materials?
  Instructions on how to print course material are found at Printing From A Content Module. These instructions are for printing from a content module, but apply to printing any course material.

Quizzes

• When I click on the 'Begin quiz' button, I am taken back to the quiz instructions page.
  If your quiz does not display, you may have a pop-up blocker program that does not allow the quiz to display. You can disable the program, until you finish the quiz, or add webct.csub.edu as a trusted site. For additional assistance contact the Student Technology Helpdesk at 661-654-6677 or sthd@csub.edu.
• I have submitted my quiz, but I do not see any grade.
  The quiz may be set up to not release the quiz results, questions, or answers. If this information is not released, you will have to wait until the instructor releases this information.

Email

• How do I send an email address to multiple classmates?
  When in the compose mail message window, click on Browse. To send the email to multiple classmates use the 'Shift' or 'Ctrl' buttons and click 'Select' to return to your message.
• Can I email a student who is taking a different WebCT course?
  No. You can only email students who are in the same WebCT course.

Copyright Information

© 2008 California State University Bakersfield
9001 Stockdale Highway, Bakersfield, CA. 93311