Resume Development Guide/Sample Resumes


Resume Writing the WHO method

Creating an Evidence Based Resume

Using the WHO Resume Development Method

The Basics – What’s On a Resume?

  • Write the resume to emphasize the direction you are progressing toward
  • One page in length if you have 7 years or less experience ~ (optional) ~

You have 5 – 15 seconds to grab attention!

  • Basic information ~ Name and contact information should be prominent
  • Objective Statement ~ (optional) ~
  • List Your Education
  • Work and Related Experiences ~ one of the most important tasks associated with creating an Evidence Based Resume is for you to evaluate your experiences and include proof (evidence) that you are the right fit for the position.
  • List Relevant Professional Affiliations / Memberships / Relevant Activities
  • Include a statement about References ~ References:  Furnished Upon Request

Resumes are all about Proof!

What should the Evidence Based Resume do for you? Prove your Skills, Characteristics & Potential!

Top Ten Personal Skills and Characteristics Employers Seek in Job Candidates: Does your resume currently demonstrate these skills/characteristics?

1. Analytical Abilities, (Critical Thinking) 2. Communication Skills
3. Leadership Skills 4. Work Experience
5. Motivation / Initiative 6. Teamwork Abilities
7. GPA / Academic Credentials 8. Technical Skills
9. Interpersonal Skills 10. Ethics

Introduction to the Evidence Based Resume using WHO?

The Evidence Based Resume Development Method is used to Evaluate your Experiences. 

We refer to the Evaluation Tool as - WHO!

W = What did you do?

H = How did you do it?

O = Outcome associated with what you did

Steps for creating an Evidence Based Resume – Using WHO

Step OneWHAT - Identify WHAT you did (or do) at work, volunteering, or any other relevant experiences.  Make a list of What you did (or do)!

Step TwoHOW - Review your list of what you did (or do) and start thinking about HOW you accomplish this work – what skills do you use, what methods, strategies or techniques do you use to accomplish the work?  Next to your What List, Add How!

Step ThreeOUTCOME - What’s the Outcome, Impact or Value of this work? 

Write down the outcome!  Next to your What and How List, Add an Outcome!

Try to write What, How and Outcome for every task associated with your experiences.  If you have a difficult time producing all three, write What & How, OR, What and Outcome. That’s good too!


Step Four:  Refine your statements using sample resumes and examples in Optimal Resume Builder module!  Use action words to create a more polished and professional feel. 

Step Five:  Submit your resume for review using Resume Builder!  The professional staff in the CECE will help you perfect the final version!

WHO Evaluation Sample

WHAT = process returns

HOW = using accuracy and following all policies and procedures

OUTCOME = ensure customer satisfaction and store integrity

Final Statement For the Resume

  • Accurately process return transactions following all policies and procedures to ensure customer satisfaction and store integrity.

Why WHO? 

  • 1)     Employers are very interested in job candidates who can add value to the company!  And, it’s the How and Outcome on your resume that demonstrates the value you have added in the past and this will attract employers!
  • 2)    The WHO evaluation method will help you perform better in interviews!  You will know yourself better and you will be able to provide examples that include skills and outcomes!