Student Complaint and Grievance Procedures
California State University, Bakersfield offers students a process whereby they may grieve a grade or non-academic situation. Complaints and grievances are covered under the policy known as “Student Complaint and Grievance Procedures”. Students may initiate a complaint or grievance against faculty, administrators, staff in admissions and records, financial aid, counseling, placement or other student services offices. The complaint and grievance may be filed if an individual or office has failed to comply with written campus policies or procedures.
Students should carefully read and follow the steps outlined for academic and non-academic complaints and grievances. Requests for formal resolution will not be accepted until the informal process has been exhausted. Incomplete Student Grievance Forms will not be accepted.
Student Discrimination, Harassment and Retaliation Complaints
Executive Order 1074, Systemwide Policy Prohibiting Discrimination, Harassment and Retaliation Against Students and Systemwide Procedure for Handling Discrimination, Harassment and Retaliation Complaints by Students, covers protected statuses as defined in California Education Code (Disability, Gender, Nationality, Race or Ethnicity, Religion, Sexual Orientation and/or Age).
This Executive Order is in addition to other campus policies regarding student and student/applicant complaints. This Executive Order does not replace existing policies and procedures. The following Complaint Resource Reference List will assist students and student/applicants in locating the appropriate policies and procedures to resolve issues and complaints.
To view EO 1074, please click here. Students and student/applicants are not required to exhaust the informal process of this executive order prior to filing a formal complaint. However, students and student/applicants must submit formal complaints within the timeline outlined in this executive order.
To access the complaint form, click here.