QCT

Quick Computing Topics (QCT) is an electronic Newsletter published by Computer and Telecommunication Services and Media Services/User Support for CSUB Faculty, Staff, and Students. Past issues will be archived on Computer and Telecommunication Services and Media Services/User Support homepages. Please address any comments or suggestions to:  Melanie Butler on First Class, mbutler@csubak.edu, or call extension 2115.

NEW COMPUTER HELP SERVICE AVAILABLE

The Information Resources Department recently introduced the Student Help Desk to assist students having computer problems.
 
Located in Lab A of Stiern Library, the Help Desk is staffed from noon to 10 p.m. Sunday through Thursday and from noon to 5 p.m. Friday and Saturday. Students can contact the Help Desk  by phone at 665-OOPS (6677), by email at studenthelp@csubak.edu, or in person. A web page at http://www.csubak.edu/sthd outlines Help Desk services and hours.

The Help Desk staff can answer questions about problems with:

• Desktop applications like Microsoft Office, Wordperfect Suite, Netscape, Internet Explorer, HTML, AOL, ArcView/GIS, SPSS, Photoshop, Illustrator and Minitab;
• Configuring home computers for remote access;
• Telnet, PPP and FTP configurations and applications;
• MacIntosh, PC, and VMS operating systems;
• Printer systems and queues;
• Norton Utilities and McAfee applications;
• Email systems like VAX, First Class and the soon to be deployed Edgemail.

Please inform your students of this new service.  We encourage your comments and expect Help Desk services to evolve to meet the changing technical needs of the student body.  Please direct your questions and suggestions to Marirose Brown at 664-3436.