Volume 1, Issue 5

February 1998

QCT

Quick Computing Topics (QCT) is an electronic Newsletter published by Computer and Telecommunication Services and Media Services/User Support for CSUB Faculty, Staff, and Students. Past issues will be archived on Computer and Telecommunication Services and Media Services/User Support homepages. Please address any comments or suggestions to: Melanie Butler on First Class, mbutler@csubak.edu, or call extension 2115.

New Voice Mail: Frequently Asked Questions

Q: How do I find out the time and date message was sent?

Q: How do I know what extension the message was sent from?

A: After pressing 1, to listen to new messages, or 5, to listen to saved messages, press the 0 (zero key) then 0 (zero) again.

This may be done anytime while listening to a message or after listening to the complete message. If you press 0, 0 before you have listened to the complete message - just follow the prompts after hearing the date, etc.

Note: We cannot program the Voice Mail Response system to provide this message automatically. If the message is coming from off campus or from a phone that doesn't have voice mail, you will not hear an extension number.

Q: How long are messages saved?

A: The new voice mail system will automatically save messages for 15 days. Please call the Telecommunications Department (x3178, or x2000) if you would like to change this parameter.

Q: How can I access my voice mailbox from off campus?

A: Dial 664-3300

When you hear the chimes, press # (pound key) immediately. System will prompt you to enter your mail box number.

Enter your mailbox number

Enter your security code.

Q: How can I access my voice mailbox from an extension on campus that has voice mail?

A: Dial 3300.

When the system asks for the security code, press * (star key) then # (pound key).

System will prompt you to enter your mailbox number.

Enter your mailbox number. System will then ask for your security code.

Enter your security code.

Note: You will preempt the "please enter your mailbox number" message by pressing the # key immediately after the * key. Pressing the * then # keys allows the system to know that you are not at your normal phone extension.

If you have any questions or concerns about the new voice mail system, please call Carol Hohnstein at Telecommunications, x3178.

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