RunnerID Card Policies
Use of the RUNNERCARD
(a) The cardholder agrees that the RUNNERCARD is the property of California State University,
Bakersfield, and can be confiscated from bearer as a result of inappropriate conduct or abuse.
Use of the RUNNERCARD is subject to all the terms, conditions, rules, and regulations.
(b) You must present your RUNNERCARD at the time of use in order to obtain services. Your card
and related accounts are non-transferable; any misuse or illegal transactions can result in
privilege suspension. Except as provided below, you are responsible for the usage of your card.
RUNNER BUCKS account
(a) The RUNNER BUCKS account is an optional account of pre-deposited funds accessed by the cardholder for products and services.
(b) Cardholder’s RUNNER BUCKS account will be activated automatically upon receipt of the RUNNERCARD.
(c) After activation, deposits can be made at anytime with a minimum of $1.00 and a maxium of $300.00.
(d) These funds shall be applied against amounts debited to your RUNNER BUCKS account for goods and services purchased
at points of sale. There is no daily limit on the number of purchases that may be made and debited to the account provided
funds are available, except at designated vending machines, where the limit is $15.00 per day. The cardholder understands and
agrees the RUNNERCARD is currently not a credit card, nor can it be used to obtain cash or cash advances from the account
under any circumstances.
(e) Merchandise will be accepted for return according to the refund policy in force where the goods or services were purchased.
Cash refunds will not be made for returned merchandise that was purchased with the RUNNERCARD. A credit will be made to the cardholder’s account.
Procedures for Lost, Stolen or Replacement Cards
a) Report immediately any lost or stolen card or unauthorized card usage, in person or by phone at (661) 654-2009 during business hours.
After hours, contact Public Safety at (661) 654-2111. You are responsible for all usage of your card prior to proper notification to the
Card Office or the Public Safety Office.
(b) Public Safety can issue a temporary card during night and weekend hours.
(c) If loss is reported within two (2) business days, your liability will not exceed $50.00 in unauthorized charges. If a report is made
within sixty (60) days, your liability will not exceed $99.00 in unauthorized charges. If notification of loss exceeds sixty (60) days,
your liability for unauthorized charges may be limited only to funds available in the account.
(d) There is a $5.00 replacement fee for the first lost, stolen, or damaged card. The fee increases to $10.00 for each subsequent replacement.
Error Resolution Procedures
(a) If an error is noticed on the receipt or statement, contact the Card Office no later than sixty (60) days after the error appears. If you
report the error orally, at (661) 654-2009, a written confirmation may be required within ten (10) business days addressed to the Card Office,
9001 Stockdale Highway, Bakersfield, CA 93311. The cardholder should furnish the following information: (1) cardholder name, cardholder number,
and social security number; (2) a description of the transaction in question and an explanation of the discrepancy; (3) the dollar amount of
the transaction in question.
(b) The results of the investigation should be available within ten (10) business days of notification, however, if more time is needed, the
investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) days after
the close of the investigation. Copies of the documents used during the investigation may be requested.
Closing Accounts, Refunds, Returns
(a) Upon complete withdrawal from the institution, the cardholder may request his/her account be closed. Due to processing costs, balances
of $5.00 or less will be forfeited at closing. The request must be made in writing to the Card Office or Cashier's window.
(b) The Card Office reserves the right to close any RUNNERCARD account that has been inactive for a period of twelve (12) months.
(c) Refunds on closed accounts will be made at the full value of the unused balance, except on balances less than $5.00. Refunds will be
mailed to the last known address within two (2) weeks of closing request. All debts owed to the institution must be satisfied prior to a
check being processed for a refund. Any negative RUNNERCARD account balances will be charged to the cardholder’s Financial Aid account,
or billed directly to the cardholder.
Documentation
(a) If the point-of-sale terminal is equipped to provide a receipt, you will receive a receipt at the time of purchase. It is the cardholder’s responsibility to ensure the receipt is correct.
(b) Activity statements can be generated upon request of cardholder.
Disclosure of Accounting Information to Third Parties
California State University, Bakersfield will disclose information to third parties about your account only:
(a) in order to comply with court orders or other applicable laws.
(b) if you give the Card Office written permission.
Effective Date of Agreement
These terms and conditions are effective immediately and remain so until written notification is received. California State University, Bakersfield
shall mail or deliver a written notice at least twenty-one (21) days before effective date, any change in a term or condition if the change would cause
increased fees or charges; or increase liability for the cardholder. Prior notice need not be given where immediate change in terms and conditions is necessary
to maintain or restore the security of the system or account.
Anyone requiring this document in an alternative format, please contact Janice Clausen, Disability Services Coordinator, (661) 654-3360.
|
