News & Announcements
May 17, 2007: Important Information for Windows Vista, IE 7.0 & Office 2007
Information Technology Services Support is conducting an analysis of Microsoft Vista, Offfice 2007
and Internet Explorer version 7.0 (IE 7) for implementation at CSUB.
ITSS requests that campus departments, business units and members of the campus community defer
implementation of Windows Vista, Office 2007 and IE 7 until the results of the analysis have been
completed. There are software programs currently used at CSUB which are not compatible with these
newer programs.
ITSS requests that any electronic documents created on a computer with Office 2007 be saved in an
Office 2003 or previous version format. You may download a converter pack provided by Microsoft at
the link found below which will allow you to open, edit, and save documents, workbooks, and presentations
in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007. All critical and high
priority Windows and Office updates must be done prior to installing the converter pack.
If you have additional questions regarding this QCT, or require assistance installing and/or using the
converter, please contact the Help Desk at x2307.
Converter Pack Information
January 23, 2006: Important Information for Internet Explorer for Mac
In June 2003, the Microsoft Macintosh Business Unit announced that Internet Explorer for Mac would
undergo no further development, and support would cease in 2005. In accordance with published support
, Microsoft
will end support for Internet Explorer for Mac on December 31st, 2005, and will provide no further
security or performance updates.
Additionally, as of January 31st, 2006, Internet Explorer for the Mac will no longer be available for download
from Mactopia. It is recommended that Macintosh users migrate to more recent web browsing technologies such as
Apple's Safari.
Alternate web browsers can be downloaded from the following sites:
For Mac OS 9.x. or earlier, please call the Help Desk at extension 2307
January 23, 2006: AppleTalk Zones
Effective January 23, 2006, AppleTalk zone will no longer be supported by the university.
If you are still using the Mac Classic OS you may select from a limited list of available
AppleTalk printers in the Chooser after January 16, or call the Helpdesk x2307 at any
time to have IP printing setup to access any campus printer. We encourage all Mac users
to switch over to IP printing on their systems and upgrade to OS X if possible.
AppleTalk printing will still be available though all the available printers will be
displayed in one list. Mac users using any version of OS X should not be affected by
this change.
July 1, 2005: Fee Increase for Pay-to-Print and photocopier
Effective July 1, 2005, the pay-to-print and photocopier fees were increased to $0.13 and $0.12
respectively. For information, please visit the RunnerCard Home Page.
May 25, 2005: Deadline to Pickup new CSUB RunnerID Card
In the Fall of 2004 the RunnerID Card office began distributing new CSUB student identification cards.
The newly designed card is intended to replace all ID cards issued prior to Fall 2004. To date, a number
of new cards still remain unclaimed. Students must pick up their new ID card from the RunnerID Card Office
no later than June 17, 2005, old ID cards should be surrendered at that time.
For questions or comments please contact the RunnerID Card Office at (661) 654-2009.
March 18, 2005: RunnerCard Fee Announcement
Due to the rising production cost associated with faculty / staff ID and Department Copy Card, a
change in the current fee structure will be in effect starting March 28, 2005. The new fee structure
is available RunnerCard Home Page.
March 14, 2005: Dell AC Adapter Recall now Handle by ITSS
To better serve our campus community, department of ITSS is now handling all Dell AC Adapter replacement
request. If your Dell AC Adapter matches the part numbers 9364U, 7832D and 4983D, please call
x.2307 to request a free replacement. ITSS helpdesk personnel will assist you to determining if
your AC adapter is affected by the recall.
October 8, 2004: Dell AC Adapter Recall
In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily providing
the Customers who purchased certain AC Adapters that were sold for use with some models of Dell
LatitudeTM , Dell PrecisionTM and Dell InspironTM notebook computers (Part Numbers 9364U,
7832D and 4983D) with a free replacement AC adapter. For more information
July 31, 2004: Upcoming Microsoft Office 2003 Deployment
During winter break 2004 all PC instructional labs, the open lab (lab A), and room 202 in the Walter
Stiern Library, as well as all Smart Classrooms across campus will upgrade to Microsoft Office 2003.
If you would like a copy installed on your machine to create documentation materials for instructional
purposes please call the help desk @ 654-2307. If you would like to familiarize yourself with the
changes, please click on the link below.
July 8, 2004: New Self-Help Documentation added
Instructions on how to use the Windows Update Utility is now available for
download in the area.
May 24, 2004: Computer Lab/HelpDesk summer hours posted
April 12, 2004: RunnerMail server upgrade completed
RunnerMail server upgrade is now completed, for an list of new features, please visit
April 12, 2004: USB capability for Smart Classroom computer
The Smart Classroom podium computer are now equipped with two USB extension cables for
USB flash drive, wireless mouse or any other USB devices.
January 27, 2004: Updated Smart Classroom Listing
The Smart Classroom equipment listing is now updated with information to
to indicate availability of DVD player in each classroom.
December 9, 2003: Special Pricing for Dell, Apple Gateway Product
CSUB has establish special purchase program with Dell, Apple and Gateway for staff,
faculty and student that are interested in purchase computing equipments for home
use at discounted price. For more information visit:
October 30, 2003: Special Pricing for Microsoft Product
The CSUB Bookstore has arranged for CSUB Students to purchase certain Microsoft
Products at substantial discounts. For example, Microsoft Office Professional
is available for $79.98. For more information visit:
.
October 8, 2003: Windows/Office XP Self-Help Documentations
Self-Training guide for Windows XP and Office XP is now available on-line
at .
June 12, 2003: Computer Lab Operating System Upgrade
Before the start of Fall Quarter 2003, Information Resources intends to
upgrade the operating system on all the computers in the computer labs
located in the Walter Stiern Library, in all the "smartroom" classrooms
throughout campus and in the lab at CSUB Antelope Valley.
The operating system on PC computers will migrate from Windows 98 to
Windows XP Professional, the operating system on the MAC's will migrate
from OS9 to OS10. All the applications that are currently supported in
the labs have been checked for compatibility and there does not appear
to be any conflict with these proposed changes. In addition to the
operating system upgrade we will be upgrading the Microsoft Office Suite
of programs for the PC's to Microsoft Office XP Pro.
Faculty who have questions or concerns regarding this operating system
migration should call the lab manager,
at campus extension 6877.
March 25, 2003: Lab Applications/Data Files
Prior to the start of each quarter, our staff works hard to configure
the Centralized Computer Labs' machines with all of the applications
and data files requested by faculty in support of their curriculum.
Shortly, we will be working on the lab images for Summer Quarter 2003. If you
have any applications and/or data files which need to be available to your
students, please contact Tommy Holiwell by phone at extension 6877 or by
email at
prior to 5:00pm on June 16, 2003. For software that requires it, you will
need to supply Tommy with the proper number of licensed copies.
March 25, 2003: Microsoft Agreement
The Work at Home part of the Microsoft agreement for faculty and staff is now
in place. Please see the following page for more information. http://www.csub.edu/infores/MSProdDist.htx
December 16, 2002: Microsoft Agreement
STUDENTS:
YOU WILL NOT BE ABLE TO PURCHASE MICROSOFT PRODUCTS FROM THE STIERN LIBRARY
CIRCULATION DESK AFTER DECEMBER 31, 2002. CSUB learned on December 12, 2002
that the contract, which the California State University System has with
Microsoft for providing students with Microsoft Products, is not going to be
renewed. It is not anticipated the CSU will have a contract in place anytime
soon to replace the current student licensing agreement. If students wish to
take advantage of the current licensing agreement, you will need to make
purchases by December 31, 2002. Microsoft Products can be obtained at the
Stiern Library Circulation desk which has the following schedule: December 16
- 20 8:00 a. m. to 5:00 p. m., December 23, 8:00 a. m. to 5:00 p. m and December
30 - 31 8:00 a. m. to 5:00 p. m.
In order to clear out the inventory of products, all remaining items will be
priced at $10 (plus tax) each. These will be sold on a first-come, first-served
basis. Payment must be made using a currently valid Runner Card. A link to the
Microsoft Products available is:
December 12, 2002: Lab Applications/Data Files
Prior to the start of each quarter, our staff works hard to configure
the Centralized Computer Labs' machines with all of the applications
and data files requested by faculty in support of their curriculum.
Shortly, we will be working on the lab images for Spring Quarter 2003. If you
have any applications and/or data files which need to be available to your
students, please contact Tommy Holiwell by phone at extension 6877 or by
email at
prior to 5:00pm on March 21, 2003. For software that requires it, you will
need to supply Tommy with the proper number of licensed copies.
September 27, 2002: Lab Applications/Data Files
Prior to the start of each quarter, our staff works hard to configure
the Centralized Computer Labs' machines with all of the applications
and data files requested by faculty in support of their curriculum.
Currently, we are working on the lab images for Winter Quarter 2003. If you
have any applications and/or data files which need to be available to your
students, please contact Tommy Holiwell by phone at extension 6877 or by
email at
prior to 5:00pm on December 6, 2002. For software that requires it, you will
need to supply Tommy with the proper number of licensed copies.
September 20, 2002: New ITSS Website
Welcome to the new ITSS website. We have designed the site to be a useful
and valuable resource for faculty, staff, and students alike.
One-Click Access
Our goal, once you are on any page of our site, is to have all of the most
important information only one click away. We provide that by means of our
main menu, at left, and popup menus. Each main menu item has a popup menu
associated with it, allowing you to see a preview of what information is
contained in that section's main page. Where appropriate, the popup menu
will also have links to important secondary pages within the section, so
you can go directly to those pages from anywhere on our site.
Enjoy...
We hope you find our site helpful. If you have comments, suggestions, or
yes, complaints, please let us know. You can click on the "ITSS Web Manager"
link at the bottom of any of our pages, or call the manager directly at x3477.
We want to hear from you.
January 16, 2002: Printer-cord Recall
A printer in your area has been identified as possibly being affected by
a printer-cord recall. Please follow the instructions below immediately
in order to have your cord replaced:
Hewlett-Packard Printer Cord Recall
Problem: The plug that connects the power cord to the printer may
crack, exposing live electrical contacts and presenting a hazard for
electric shock or electrocution.
Product: The recall is isolated to Longwell "LS-7C" gray two prong
power cords. The cords were shipped with certain HP DeskJet and Photosmart
printers in the U.S. and Canada from April 2001 through January 2002.
How to determine if your cord is part of the recall:
Step #1: Do you have one of the following printers?
DeskJet 800 series, 900 series, Photosmart 1000 series, 1100 series, 1200
series, 1300 series
Step #2: Is your cord gray?
If your power cord is black it is not affected by this recall. If your cord
is gray proceed to step 3.
Step #3: Identify & Inspect the power cord.
Unplug the power cord from the wall outlet or power source (do not unplug
the cord where it connects to the back of the printer). Call the Help Desk
at x2307 immediately, and advise the representative that you are calling
regarding the power-cord recall. Information Resources Technology Support
is coordinating the efforts of the power cord recall, and will proceed with
order replacement soon. You will be contacted as soon as the new cord arrives.
For more information, Hewlett-Packard maintains a Frequently Asked Questions
page regarding this recall at .
Thank you for your immediate cooperation!
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