IRTS Student Technology Helpdesk (STHD)

A little history on who we are, and why our unit was formed.

The latest on products, upgrades, recalls, security, safety, workshops, and other information you need for your computer and related systems.
Quick Computing Topic

General acceptable use policy for computing technology that are available to CSUB...

An excellent way to find a solution to that nagging problem before contacting the helpdesk. Gives answers to the most common questions we've had over the last several years.

Hours, location, and contact info, plus...
ITSS Training Workshop
Self-Help Documentation
Frequently Asked Questions
Staff/Faculty Service Request Form
Student Service Request Form
Hardware Standards
Software Standards
Personal Computer Purchase
Software Downloads

Hours of operation, location, and contact information, plus...
Lab Policies
Software Downloads
Lab Configurations / Report Problems
List of Preinstall software

Discover how various classrooms are equipped, or find rooms with specific equipment.
Searchable Listing
Printable Listing
List of preinstalled software Software Request Form

RunnerID Card Office
The RunnerID card
RunnerCard Fee Update
Frequently Asked Questions
RunnerID Policies
Department Badge Policies

RunnerMail Service for Student
FirstClass Email Service for faculty / Staff

Quick Computing Topic
Service Request Form
Software Downloads
Hardware Standards
Software Standards
Personal Computer Purchase Program

General information, course descriptions and materials (login required), plus...
Course Descriptions / Materials
News and Announcements
Employment Opportunities
Send Us Your Comments

ITSS will be the support contact for the use of PeopleSoft, and here is where you will find information and resources to that end.

For ITSS Staff and Student Assistants (Login Required).

Student Service Request Form

Helpdesk Menu

ITSS Training Workshop
Self-Help Documentation
Links to Help and How-to’s
Frequently Asked Questions
Runnermail Account Request Form
Faculty/Staff Service Request Form
Student Service Request Form
Hardware Standards
Software Standards
Personal Computer Purchase
Software Downloads

If you are experiencing technical difficulties, please fill out the form below as completely as possible. Please make sure you provide your Name, Student ID Number, and Phone Number so that, if necessary, an STHD representative can contact you for more information.

Please note: fields with labels shown in red indicate required information.

First Name:

Last Name:

Student ID Number:

Email Address:

Alternate Email Address:

Phone Number:

Best Time to Call:

Computer Type:

Operating System:

Internet Service Provider:

Connection Type:

Problem With:

Error Message:
(Please enter the exact
full error message)

Addition Information:

Preferred Contact Method:

Phone

Updated: Mon, 06-22-09, 10:43 AM.

Comments to: ITSS Web Manager