Helpdesk > Self-Help Documentation
Over the last several years, ITSS has offered workshops on the major software applications common to all users at CSUB. As part of that process, booklets were compiled and handed out to serve as an additional resource for attendees. We have found that they are also a great resource for those who wish to learn at their own pace. As such, we offer those handouts here for all to download and use.
Please Note: All of these files are of type "Portable Document Format," or PDF. They require that you have Adobe Acrobat Reader installed on your machine before you can view and print them. If you need to download and install the reader, please click on the Adobe icon in the left margin.
Operating Systems
Basic PC Maintenance |
File Info: |
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-- 14 pages, 480KB |
Description: |
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Cover maintenance instructions for CPU, Monitor, Keyboard
and mouse. Also cover Anti-Viruse software, Windows
update function and disk deframenter. |
Security Awareness Training |
File Info: |
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-- 8 pages, 50KB |
Description: |
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This is an informational class about campus-wide desktop security.
You will learn about the laws governing CSUB's security policies,
confidential data, computer desktop security standards policies
and recommendations, computer security audit, campus-wide Active
Directory migration and reporting procedures. |
Microsoft Windows System Update Utility (XP/2000) |
File Info: |
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-- 2 pages, 129KB |
Description: |
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Instructions on how to run Windows Update Utility to
keep your windows operating system up to date. |
Microsoft Windows 2000/XP, Basic (PC) |
File Info: |
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-- 27 pages, 1.1MB |
Description: |
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Covers computer basics, terminology, taking care of your computer,
desktop overview, changing screen settings, creating shortcuts
on the desktop, using Windows Explorer, modifying the Start
Menu, and setting up a printer. |
File Management Techniques / Backup |
File Info: |
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-- 13 pages, 246KB |
Description: |
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Covers techniques for saving and/or loading files from both
operating system and application environments. Discusses
file organization, locations, and searching to/from a variety
of media, including hard disks, floppy disks, removable disks
(Zip drives), and network volumes. Exposes the user to the
look, use, and differences of "My Computer" and "Windows
Explorer." |
Apple Macintosh OS X (Mac) |
File Info: |
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-- 24 pages, 4.37MB |
Description: |
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Covers menus, finder, chooser, AppleShare, connecting to and
using the Server Disk, control panels, appearance, AppleTalk
(networking), date/time, energy saver, file sharing, memory,
monitor and sound, and file management tips. |
Microsoft Office
Word 2003, Beginning (PC) |
File Info: |
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-- 16 pages, 370KB |
Description: |
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Covers menus and toolbars, help topics and the Office
Assistant, Documents, and formatting paragraphs. |
Word 2003, Intermediate (PC) |
File Info: |
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-- 21 pages, 314KB |
Description: |
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Covers tables (setting up, formatting, working with cells,
rows, and columns), graphics (importing, croping and scaling,
inserting special characters), mail merge, templates, and
macros (uses, and recording, editing, and running). |
Word XP, Beginning (PC) |
File Info: |
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-- 14 pages, 1.03MB |
Description: |
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Covers menus and toolbars, help topics and the Office
Assistant, Documents, and formatting paragraphs. |
Word XP, Intermediate (PC) |
File Info: |
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-- 21 pages, 410KB |
Description: |
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Covers tables (setting up, formatting, working with cells,
rows, and columns), graphics (importing, croping and scaling,
inserting special characters), mail merge, templates, and
macros (uses, and recording, editing, and running). |
Excel 2003, Beginning (PC) |
File Info: |
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-- 25 pages, 439KB |
Description: |
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Covers Excel basics, menus, toolbars, worksheet basics
and formatting, and applying formulas. |
Excel 2003, Intermediate (PC) |
File Info: |
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-- 23 pages, 468KB |
Description: |
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Covers terminology, ranges, extended mode, grouping, naming
ranges, using the hand fill, creating a series, functions,
charts, and workbook linking. |
Excel XP, Beginning (PC) |
File Info: |
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-- 14 pages, 415KB |
Description: |
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Covers Excel basics, menus, toolbars, worksheet basics
and formatting, and applying formulas. |
Excel XP, Intermediate (PC) |
File Info: |
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-- 17 pages, 362KB |
Description: |
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Covers terminology, ranges, extended mode, grouping, naming
ranges, using the hand fill, creating a series, functions,
charts, and workbook linking. |
PowerPoint 2003 (PC) |
File Info: |
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-- 19 pages, 1.00MB |
Description: |
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Covers creating new presentations, choosing layouts, and
formatting tips. |
PowerPoint XP (PC) |
File Info: |
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-- 16 pages, 736KB |
Description: |
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Covers creating new presentations, choosing layouts, and
formatting tips. |
Mail Merge |
File Info: |
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-- 19 pages, 253KB |
Description: |
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Covers how to create a basic mail merge in Word 2003. |
FirstClass Email
FirstClass 8 |
File Info: |
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-- 34 pages, 467KB |
Description: |
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Covers logging on, changing your password, working with the
desktop, toolbars, working with messages, the address book,
creating mail lists, customizing your preferences, searching,
and calendars. |
MeetingMaker Calendaring / Scheduling
MeetingMaker Quick Reference (PC and Mac) |
File Info: |
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-- 2 pages, 172KB |
MeetingMaker (PC and Mac) |
File Info: |
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-- 14 pages, 564KB |
Description: |
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Covers logging in, daily views, proposing meetings or activities,
meeting invitations, banners, creating "To Do" and "Group To Do"
lists, the Master Schedule, proxies and navigation, creating
contacts, printing options, Palm OS synchronization, keyboard
shortcuts, MeetingMaker symbols, and Java client (web) info. |
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