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  Information Technology Services Support
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Friday, November 20, 2009  
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A little history on who we are, and why our unit was formed.

 
 

The latest on products, upgrades, recalls, security, safety, workshops, and other information you need for your computer and related systems.
Quick Computing Topic

 
 

General acceptable use policy for computing technology that are available to CSUB...

 
 

An excellent way to find a solution to that nagging problem before contacting the helpdesk. Gives answers to the most common questions we've had over the last several years.

 
 

Hours of operation, location, and contact information, plus...
Lab Policies
Software Downloads
Lab Configurations / Report Problems
List of Preinstall software

 
 

Discover how various classrooms are equipped, or find rooms with specific equipment.
Searchable Listing
Printable Listing
List of preinstalled software Software Request Form

 
 

General information, course descriptions and materials (login required), plus...
Course Descriptions / Materials
News and Announcements
Employment Opportunities
Send Us Your Comments

 
 

ITSS will be the support contact for the use of PeopleSoft, and here is where you will find information and resources to that end.

 
 

For ITSS Staff and Student Assistants (Login Required).

 

Faculty, Staff, and Student Helpdesk

"Providing exceptional service by exceeding our customers' expectations."

 
Helpdesk Menu
ITSS Training Workshop
Self-Help Documentation
Links to Help and How-to’s
Frequently Asked Questions
Runnermail Account Request Form
Faculty/Staff Service Request Form
Student Service Request Form
Hardware Standards
Software Standards
Personal Computer Purchase
Software Downloads

Work-At-Home Software

Due to the current budget situation the helpdesk will be charging (at cost) for the following Work-At-Home software:

Office 2007 (Windows): $5.80
Office 2008 (OS X): $4.70
Windows Vista Ultimate: $8.31
Windows 7 Professional: $6.63
SharePoint Designer: Free download

Please fill out this form and call the helpdesk ahead of time to ensure availability.

Contact Information / Location

To report problems, or request other help (including general information about your computer, "how to" questions, advice on technology, etc.), we provide several avenues. You can call the Helpdesk at extension 2307 (654-2307 from off-campus, with area code 661 from long distance). You can fill out and submit a request online using the Service Request Form. If you wish, you may send a request via email at helpdesk@csub.edu. You can even visit our office on the first floor of the Walter W. Stiern Library, Room 102.

Hours of Operation

The Library does not open until 9:00 AM and will be closed on the following Fridays: 9/25, 10/9, 10/23, 11/13. The Helpdesk will remain open on these days and times. If you need to visit the Helpdesk in person please call 654-2307 ahead of time and someone will let you in.

Monday - Thursday

Friday

Saturday

Sunday

Fall, Winter, Spring Quarters

7:30am - 6:30pm

7:30am - 5:00pm

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Updated: Fri, 11-13-09, 02:16 PM.

Comments to: ITSS Web Manager