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  Information Technology Services Support
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Saturday, November 21, 2009  
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A little history on who we are, and why our unit was formed.

 
 

The latest on products, upgrades, recalls, security, safety, workshops, and other information you need for your computer and related systems.
Quick Computing Topic

 
 

General acceptable use policy for computing technology that are available to CSUB...

 
 

An excellent way to find a solution to that nagging problem before contacting the helpdesk. Gives answers to the most common questions we've had over the last several years.

 
 

Hours of operation, location, and contact information, plus...
Lab Policies
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List of Preinstall software

 
 

Discover how various classrooms are equipped, or find rooms with specific equipment.
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Printable Listing
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General information, course descriptions and materials (login required), plus...
Course Descriptions / Materials
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Send Us Your Comments

 
 

ITSS will be the support contact for the use of PeopleSoft, and here is where you will find information and resources to that end.

 
 

For ITSS Staff and Student Assistants (Login Required).

 

Deleting Mail in FirstClass

 
FirstClass Archive FAQ
Archiving FirstClass Mail
Deleting Mail in FirstClass
The Export Method
Configure Outlook For FirstClass
Use Outlook to Archvie email
Summarize Selected Messages

Deleting Mail

If you need to delete several emails at once, hold down the Ctrl key (Command key for Mac) and click on random emails (or use the shift key if you want to select contiguous emails). You can then press the Delete key and then the return key. Another suggestion: some users move all mail to be deleted to a folder and then delete the entire folder contents at once. Once an email (or folder) is deleted from your FirstClass account, you have until midnight to un-delete them.

Note: Some emails can be quite large due to attachments. Try sorting your mail by size to bring the largests emails to the top. To do this, click on the Size icon on the sort bar (see picture). Clicking on the sort bar Size icon toggles the email from descending to ascending and visa versa.

sort by size screen shot

An email under 100k (kilobytes) is relatively small. Attachments can dramatically increase the size into the megabytes. Any email that shows megabytes (M) is considered large (for example, 3.8M)

Un-deleting Mail

If you accidently deleted an email or folder, you have until mid-night to un-delete it

To un-delete a message (or folder) do the following:

  • From the View menu select "Show Deleted Items"
  • Highlight the deleted email(s) (the ones with a tiny trash can icon beside them) and from the File menu select "Undelete"
  • To re-hide the other deleted items, you will need to go to the View menu select "Hide Deleted Items"

*** Remember, ANY mail in the Bulletin Boards or Conference folders is "public mail" and you do not need to worry about this email (unless you are the designated Controller for that conference).

For help on using any of the methods listed above, please call the Help Desk at x.2307


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Updated: Fri, 10-02-09, 11:38 AM.

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