Helpdesk FAQ

General Help

Q: Where do I go for help about computer related problems or questions?

A: There are several places you can go for help: most programs have a help menu. Select Help and then the programs Help submenu. Type your question or keyword in the area provided. Faculty and staff may also call the Helpdesk at x2307, E-Mail the Helpdesk at helpdesk@csub.edu, view our website at http://www.csub.edu/ITSS/Helpdesk/ for help and/or fill out a Service Request Form, or come by our office in the Library, Room 102.

MacOS 8.x/9.x/X

Q: My computer is locked up.

A: Press and hold the "apple key", "Option", and "Esc". This will bring up a Force Quit window. Click "Force Quit" and reboot the computer.

MeetingMaker

Q: How do I allow others proxy to my account?

A: From the Edit menu choose Proxy List. Select the user you want as proxies and click Read/Write or Read-Only. A Read/Write proxy can change your calendar; a Read-Only proxy can only view your calendar. Click Ok to authorize the selected users as proxies.

Q: How do I create a banner?

A: From the File menu select New Banner, or Drag the mouse across the splitter bar on the days you want the Banner to span. Enter the title of the banner in the Title field. Press the Tab key to move to the Location field. Enter a location to display on the banner (optional). Click the Schedule button to enter the date range you want the banner to span. If you created the banner by dragging the mouse across the days you want to span, proceed to the next step. Click the Notes button to add information about your banner. If you do not want to add notes, proceed to the next step. Click the Options button to set reminders, and/or to make the banner private, publishable, or flexible. Selecting Flexible does not block busy time on your calendar. Leaving Flexible unchecked blocks your calendar, and you appear unavailable to other users. Click Create Banner. A banner will appear on your daily calendar spanning the dates you specified.

Printing

Q: I can't print to a network printer. What do I do?

A: Make sure that the printer is turned on. If the printer is turned off, turn on the printer and try printing again. If the printer is on and other people can print to the printer, select your start menu, settings and then printers. A printer window will open. Find the name of the network printer. The status for that printer should say ready. If the status says paused, right-click on the printer name and select pause printing. Right-click the printer again, and then click Properties. On the General tab, click Print Test Page. If the test page did not print correctly, click Troubleshoot to open the Print Troubleshooter for help resolving the printing problem or call the Help Desk at x2307.

Q: My printer is jammed. How do I fix it?

A: Pull out the paper drawer and look inside the cavity for jammed paper. If you see jammed paper, gently pull it out and close the door. The printer will reset. If you don't see jammed paper, close the door and open the back door of the printer and again look for jammed paper. If you see jammed paper, gently pull it out and close the door. The printer will reset. If you don't see jammed paper, close the door and open the top door and pull out the ink cartridge. Look for jammed paper. If you see jammed paper, gently pull it out, reinsert the ink cartridge, and close the door. The printer will reset. If the paper will not release, call the Help Desk at x2307.

SoftArc FirstClass

Q: How do I change my password?

A: Open FirstClass and Login. Click on "connection" and then choose "change password". Then you must enter your old password and then enter your new password in the two spaces below. Click Ok and your password will then be changed.

Q: How do I set up the automatic login feature?

A: Open the first class login box, then choose Setup and type in your user name where it says user and your password where it says password. Then click save. First class will now automatically login.

Windows 95/98/ME

Q: My computer is locked up/frozen. What can I do to get out of it?

A: Press and hold the "ctrl", "alt", and "delete" keys on the keyboard. A task window will appear. Choose the program that says "not responding" and then click "end task". It may bring up another message that says, "Program not responding", if that message comes up click "end task". If the PC did not respond to "Ctrl", "Alt" and "Delete", you must press the reset button to restart your computer, or press the power button for about 5 seconds. Hold down the power button until the computer turns off. Wait until you hear the fan on the computer stop and turn the computer back on. Scan disk will run. Your login box or desktop will appear again.

Windows NT/2000/XP

Q: I am unable to login to my local machine.

A: Make sure that your User Name and Password are spelled correctly. Also check that Caps Lock is not on.

Q: I want to change the password on my local account.

A: Press and hold "Ctrl", "Alt", "Delete". Click "Change Password". Type old password, then type new password in New Password field. Finally confirm new password in the Confirm Password field.