About ITSS

A little history on who we are, and why our unit was formed.

The latest on products, upgrades, recalls, security, safety, workshops, and other information you need for your computer and related systems.
Quick Computing Topic

General acceptable use policy for computing technology that are available to CSUB...

An excellent way to find a solution to that nagging problem before contacting the helpdesk. Gives answers to the most common questions we've had over the last several years.

Hours, location, and contact info, plus...
ITSS Training Workshop
Self-Help Documentation
Frequently Asked Questions
Staff/Faculty Service Request Form
Student Service Request Form
Hardware Standards
Software Standards
Personal Computer Purchase
Software Downloads

Hours of operation, location, and contact information, plus...
Lab Policies
Software Downloads
Lab Configurations / Report Problems
List of Preinstall software

Discover how various classrooms are equipped, or find rooms with specific equipment.
Searchable Listing
Printable Listing
List of preinstalled software Software Request Form

RunnerID Card Office
The RunnerID card
RunnerCard Fee Update
Frequently Asked Questions
RunnerID Policies
Department Badge Policies

RunnerMail Service for Student
FirstClass Email Service for faculty / Staff

Quick Computing Topic
Service Request Form
Software Downloads
Hardware Standards
Software Standards
Personal Computer Purchase Program

General information, course descriptions and materials (login required), plus...
Course Descriptions / Materials
News and Announcements
Employment Opportunities
Send Us Your Comments

ITSS will be the support contact for the use of PeopleSoft, and here is where you will find information and resources to that end.

For ITSS Staff and Student Assistants (Login Required).

About ITSS

History

IRTS was formed in 1999 by bringing together the software (User Support), hardware (Computer Tech Support), and equipment technician (Electronics Tech Support) groups under a common supervisor. This stratigic move was intended to foster an even higher level of cooperation between the various groups resulting in an unprecedented quality of service to the campus computer and electronic user's community.

Personnel

Here is our way for you to "meet the staff." We have our personnel listed below, in no particular order (you can view the ITSS structure on the IR Org Chart page), so you can read about our positions, areas of expertise, office locations, and contact information.

Administration

Frank Jollivette - Director, ITSS
Office: LIB 102A
Phone: x3431 (654-3431)
Email: fjollivette@csub.edu

Faculty / Staff Helpdesk

Kenton Miller - Lead
Information Technology Consultant
Office: LIB 102D
Phone: x2085 (654-2085)
Email: kmiller@csub.edu

Area:

Helpdesk / Desktop Support
Remedy Programmer / Administrator

Nicholas Rowland
Information Technology Consultant
Office: LIB 102I
Phone: x3067 (654-3067)
Email: nrowland@csub.edu

Area:

Helpdesk / Desktop Support

Justin Coon
Information Technology Consultant
Office: LIB 102B
Phone: x3477 (654-3477)
Email: jcoon@csub.edu

Area:

Helpdesk / Desktop Support
ITA Coordinator
ITSS Website Administrator

Tem Moore
Information Technology Consultant
Office: LIB 102G
Phone: x2209 (654-2209)
Email: tmoore@csub.edu

Area:

Helpdesk / Desktop Support

Sue Rivera
Information Technology Consultant
Office: LIB 102E
Phone: x2408 (654-2408)
Email: srivera@csub.edu

Area:

Helpdesk / Desktop Support
Training Coordinator
EPO Client Administration
Microsoft Licensing Administrator

Hernando Mondragon
Information Technology Consultant
Office: LIB 102F
Phone: x6877 (654-6877)
Email: hmondragon2@csub.edu

Area:

Helpdesk / Desktop Support

Student Assistants - Information Technology Assistant ext. 2307


Alex Slabey	alex_slabey@firstclass1.csubak.edu
Ryan Stufflebeam	ryan_stufflebeam@firstclass1.csubak.edu
Shaun Rice	shaun_rice3@firstclass1.csubak.edu
Garett Akin	garett_akin@firstclass1.csubak.edu
Alex Garza	alejandro_garza10@firstclass1.csubak.edu
Kayla Grays	kayla_grays@firstclass1.csubak.edu
Philemon Norris	philemon_norris@firstclass1.csubak.edu
Steve Torres	steve_torres15@firstclass1.csubak.edu
Basil Qumsiyeh	basil_qumsiyeh@firstclass1.csubak.edu

RunnerID Card Office and Library Labs

Marirose Brown - Information Technology Assistant Coordinator
Information Technology Consultant
Office: LIB 102F
Phone: x3436 (654-3436)
Email: mbrown@csub.edu

Area:

Helpdesk / Desktop Support
RunnerID Office

RunnerID Student Assistants

Erika Trejo	erika_trejo2@firstclass1.csubak.edu
Jessica Crites	jessica_crites3@firstclass1.csubak.edu
Danielle Leyva	danielle_leyva2@firstclass1.csubak.edu
Amanda Pinkham	amanda_pinkham@firstclass1.csubak.edu

Library Labs Student Assistants

Phillip Barnett	phillip_barnett@firstclass1.csubak.edu
Ryan Bell	ryan_bell@firstclass1.csubak.edu
Cindy Buto	cindy_buto@firstclass1.csubak.edu
Kirstie Gilmer	kirstie_gilmer@firstclass1.csubak.edu
Taeson Hayes	taeson_hayes@firstclass1.csubak.edu
Deandre Horn	deandre_horn@firstclass1.csubak.edu
Stefanie Leyva	stefanie_leyva@firstclass1.csubak.edu

Computer Audio Visual Equipment Repair

Scott Herron - Lead
Equipment Systems Specialist
Office: LIB SHOP
Phone: x3437 (654-3437)
Email: sherron@csub.edu

Area:

Computer/Network Equipment Repair

Gary Hurley
Equipment Systems Specialist
Office: LIB SHOP
Phone: x2439 (654-2439)
Email: ghurley@csub.edu

Area:

Computer/Network Equipment Repair

Ken Rinehart
Equipment Systems Specialist
Office: LIB SHOP
Phone: x2167 (654-2167)
Email: krinehart@csub.edu

Area:

Computer/Network Equipment Repair

Jon Thomas
Equipment Systems Specialist
Office: LIB 20
Phone: x3242 (654-3242)
Email: jthomas@csub.edu

Area:

Audio/Video Equipment Repair

Robert Mitchell
Instructional Support Technician
Office: LIB 22
Phone: x3243 (654-3243)
Email: rmitchell@csub.edu

Area:

Audio/Video Equipment Repair

Kenneth Preston
Instructional Support Technician
Office: LIB 22
Phone: x3241 (654-3241)
Email: kpreston@csub.edu

Area:

New Computer Systems Installs Audio/Video Equipment Repair

Student Assistants

Brandon Zoetewey

bzoetewey@firstclass1.csubak.edu

Updated: Mon, 06-22-09, 11:06 AM.

Comments to: ITSS Web Manager