Information Technology Services Support

Information Technology Services Support provides CSUB with desktop support (both software and hardware), maintains and oversees the campus user labs and smart classrooms, operates the campus technology helpdesk for faculty and staff, and additionally oversees operation of the student helpdesk.

ITSS Helpdesk

The ITSS Helpdesk was created to exclusively serve the needs of the faculty, staff, and studentsof CSUB. To ensure optimal desktop system performance, support is provided to address system and data access, hardware and software in desktop and laptop computers, peripherals, and palm devices. In addition, training is offered on the use of smart classrooms and campus supported software. Private lessons are available and can be scheduled through the Faculty Teaching and Learning Center. Student consultants provide software assistance and training to currently enrolled CSUB students. Service is provided in the labs, over the phone, via e-mail, walk-ins, or by appointment.

Centralized Computer Labs

The computer labs are divided into two areas. An open-use lab, which is available for faculty and currently enrolled students, contains both Macintosh and PC-based computers. Five other labs housed in the lower level of the Walter Stiern Library (WSL) are classrooms dedicated to computer and computer-aided instruction. The open lab (Lab A) is staffed by Lab Consultants able to assist students in most aspects of software support and print services.